Group Travel Manager

OTE $90-110K + super, with uncapped incentives

Sick of booking point to point travel? Use your knowledge & travel experience in a new way!

No two days are the same in this exciting MICE travel management role

Be the master of your own domain - real control of your own projects and pipeline while working in a positive supportive environment.

About the Opportunity

Based inMelbourne, theGroup Travel Manager is the face of the FCM Meetings & Events Group Travel Team to a large mix of customers. Group Travel Managers must have the ultimate customer centric mindset and always demonstrate solution-based thinking. Effective communication and relationship building skills are key to ensuring our corporate customers always receive an exceptional experience.

A Group Travel Manager is an expert in the booking and management of group or fully independent travel requirements for a broad range of customers including Corporates, University and Special Interest groups. Embodying all elements of the FCM Meetings and Events brand, the Group Travel Manager is results-driven and delivers successful execution of MICE projects through customer engagement, proactivity, and excellent attention to detail.

A successful applicant will :

• Show expertise in corporate travel product knowledge to deliver the best outcome for the customer & FCM M&E
• Assist in the budgeting and execution of professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservations.
• Follow company procedures, account guidelines and customer service standards in; sourcing products, quoting, making travel arrangements, ticketing, ticket exchanges / changes, CRS / GDS productivity, correct record keeping and admin entry
• Be an excellent communicator and maintain a high level of professionalism
• Have excellent time management skills and ability to multitask to meet deadlines
• Have excellent project management skills
• Show an adaptability to changing work environments and stakeholder requirements
• Work as a team member or individual to complete all related project functions related to servicing the client.
• Maintain favourable working relationships with key internal and external stakeholders
• Demonstrate a proactive approach in providing solutions to complex logistical challenges
• Expertise in fares and complex itineraries, amazing attention to detail and a passion for customer service.
• Based inMelbourne

All about you :

What’s in it for you?

Culture : you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work Australia New Zealand Pty Ltd

Exclusive Staff Discounts : Accessible via our employee-only portal with 350+ of Australia’s leading retailers,health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts : Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future : Career opportunities in a network of brands and businesses across theglobe -we promote from within

Corporate Health Discounts : Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health : Support and Employee Assistance Program for staff and family

Social : Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)

Giving Back : Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability : The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

If you understand the value of being your client’s travel expert by providing exceptional, tailored customer service, then consider FCM Meetings & Events and apply now!

Unlock job insights

Salary match Number of applicants Skills match

Hospitality & Tourism 5,001-10,000 employees

The Flight Centre Travel Group (FLT) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane (Australia), has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia.

FLT also operates the global FCM corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney (Australia) in 1982 and listed on the Australian Securities Exchange in 1995.

The Flight Centre Travel Group (FLT) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane (Australia), has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia.

FLT also operates the global FCM corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney (Australia) in 1982 and listed on the Australian Securities Exchange in 1995.

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