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Customer Service Scheduler / Allocator

Customer Service Scheduler / Allocator

WorkpacWA, AU
30+ days ago
Job description

Job details

  • Competitive pay and long-term stability in a growing industry
  • Opportunity to work in a fast-paced, centralised scheduling team
  • Join a supportive team culture focused on safety and service excellence

Short Description

We are currently seeking a proactive and organised Customer Service Scheduler / Allocator to join our East Perth operations team. This role focuses on coordinating the daily concrete delivery schedule, balancing customer service, cost efficiency, and logistics planning.

About Our Client

Our client is a well-established leader in the building materials sector, with a national footprint and a strong safety-first culture. They are known for delivering high-quality products and services to the construction industry and are focused on operational excellence, customer satisfaction, and sustainability.

About the Position

  • Manage day-to-day concrete delivery scheduling
  • Allocate fleet and direct drivers to maximise delivery efficiency
  • Liaise with internal teams to ensure accurate and timely dispatch
  • Respond to jobsite changes and adjust schedules accordingly
  • Maintain accurate records of cycle times and job interruptions
  • Work closely with plant and fleet staff to optimise logistics

    • Key Responsibilities Include

  • Oversee and adjust schedules to meet customer demand and plant capacity
  • Maintain strong communication with drivers, CSOs, and site teams
  • Escalate and report on delivery issues or disruptions
  • Ensure compliance with fatigue management and safety policies
  • Provide feedback for continuous improvement in delivery operations

    • Skills and Experience Required

  • Prior experience in scheduling, dispatch, or logistics coordination
  • Knowledge of Perth metro and surrounding areas
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment with shifting priorities
  • Sound computer literacy and willingness to learn new systems
  • Concrete or construction industry experience (desirable)

    • Benefits

  • Work for a national organisation with a strong reputation
  • Supportive and inclusive team culture
  • Career progression opportunities within logistics and operations
  • Focused onboarding and continuous improvement training

    • Apply Now

    Click the Apply button now or for more information contact :

    Rebecca Ross Recruitment Consultant

    Phone : (02) 4927 7766

    Email : rebecca.ross@workpac.com

    Job Reference Number : 7019J202573619

    About WorkPac

    WorkPac is Australia’s largest privately owned workforce solutions business. We add value to our candidates by providing recruitment, skills and career development opportunities across the Mining, Construction, Healthcare industries and more. Choosing WorkPac is always a Good Move.

    Equal Employment Opportunity

    At WorkPac, we foster a work environment where everyone feels welcome and valued. As an Equal Employment Opportunity employer, we welcome applicants from all backgrounds and embrace diversity in race, gender, age, religion, culture, and ability.

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    Service Scheduler • WA, AU