Customer Service Manager

Permanent Full-Time opportunity

• Based at UniLodge's newest property
• Y Suites - Moore Street_
• Fast growing portfolio with future growth opportunities
• Why UniLodge

UniLodge is the leading provider of student accommodation in Australia and New Zealand. We have a growing portfolio of over 110 properties, encompassing over 35,000+ managed beds; and a team of over 1000 employed staff across our business.

We are ambitious, progressive, and passionate about our mission. Across our workforce we have built an enviable culture of

At UniLodge, we believe that coming to work should be fun. We go the extra mile to invest in you and make your career as rewarding as possible. We offer a range of employee benefits covering multifaceted learning and development programs, career progression, rewards & recognition, mental health & wellbeing programs, Employee Assistance Program (EAP), and the list goes on.

As Customer Service Manager you will coach and develop a team of Customer Service Coordinators in delivering an exceptional resident experience that focuses on fostering a safe, secure and healthy living environment.

This role is a unique mix of property management from a leasing perspective and hotel front office supervisory duties with a focus on reservations and administration. Your days will include tasks such as banking, administration and overseeing the reservations process for residents, finding creative ways to market the properties, showing rooms, conducting inspections and general customer service at our front office reception desk.

You will be more than just a friendly presence; you are a crucial link in creating a supportive culture and inspiring community within the property. Whilst providing an exceptional customer experience is your forte, you will have a natural ability to resolve issues and possess experience in providing hands-on operational security and incident management in a residential setting.

If this sounds like you, we would love to hear from you. Click 'Apply' and follow the prompts.