Performance Coach

EML Group Adelaide, South Australia, Australia

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EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Adelaide, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to deliver exceptional, timely technical and service support to our operational staff. As a Performance Coach, you'll collaborate closely with the leadership team to empower staff, ensuring they receive the guidance they need and feel confident and supported in their roles.

This will be a full time, permanent position based in the Adelaide office, with flexibility to work from home up to 2 days a week, once fully trained.

Your Responsibilities

Identify skills gaps and design capability development strategies to uplift individual and team performanceDeliver personalised 1 : 1 coaching to both new and current employees, supporting best practice in injury management and return-to-work outcomesProvide timely and effective guidance and advice on technical processes and service excellence to support day-to-day performancePartner with leaders to assess the impact of coaching initiatives and track ongoing capability progressionAct as a subject matter expert learning and development, contributing to the design and delivery of high-impact initiatives

About You

Strong written and verbal communication skills, with the ability to engage and influence employees across the businessProven ability to build and maintain trusted relationships with internal teams, external stakeholders, and industry partnersPrevious experience with coaching and developing other team members, allowing them to reach their full potentialSolid background in the workers compensation industry with a comprehensive knowledge of the legislation and frameworks, supported with an understanding of claims management and return-to-work

What We Offer

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including :

A vibrant, collaborative innovative team cultureFlexibility with opportunity to WFH when you are fully trained in your role.A corporate wellbeing program with discounted health insurance and gym membershipAccess to discounts at over 350 retailers through our Rewards Hub programEntitlement to an annual tenure and performance-based recognition rewardComprehensive learning and development supportCompanywide events to celebrate success.Quarterly Reward and Recognition AwardsUp to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionConsulting, Information Technology, and SalesIndustriesInsuranceReferrals increase your chances of interviewing at EML Group by 2x

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