APS 4 - Information Officer, Service Desk

The Library is seeking to fill a non-ongoing Information Officer, Service Desk APS 4 role in the Technology Operations Section of the Digital Branch.

This is a non-ongoing role for up to 12 months with the possibility of becoming ongoing.

As the Information Officer, Service desk you will manage and coordinate service desk processes through the resolution of day-to-day service desk enquiries. You will apply your knowledge of a range of applications, cloud platforms and services, computer and mobile device operating systems, printers, and IT infrastructure.

This is a great opportunity to provide your technical expertise to support the National Library’s service desk. As well as showcasing your ability to develop, manage and maintain a range of internal and external stakeholder relationships as well as collaborating with external networks.

Using your IT knowledge and advice, you will :

• Respond in a concise and timely manner to service issues and requests.
• Ensure that IT Security and Change Management Policies are followed.
• Keep abreast of new and emerging IT security issues and IT trends.

You will be responsible for preparing documentation, correspondence and reports that conform to legal and procedural aspects of their functional responsibilities.

You will build high level expertise with Library’s information technology stack and infrastructure.

To succeed in this role, you must have :

• Demonstrated experience in customer support
• Demonstrated experience in technical troubleshooting

Qualifications or equivalent experience in Information Technology would also be preferred.

A merit pool may be established from this recruitment activity which may be used to fill similar ongoing and non-ongoing vacancies within the Library.

We encourage and welcome applications from people with disability, Aboriginal and Torres Strait Islander peoples, LGBTIQA+ people, people from culturally and linguistically diverse backgrounds and mature age people.

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