It Process Consultant

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Join to apply for the IT Process Consultant role at Accenture Australia About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 801,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 801,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at Accenture and help transform leading organisations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.

Job Description :

Join Accenture's Service Management excellence team to help design, deliver and support service management process, architecture and technologies. The successful candidate will leverage business effectiveness skills such as service management strategy, operating model, process maturity assessment and defining roadmap for process and tool implementation. This position will vary in the scope of project responsibilities; however generally this position will focus on delivering solutions such as but not limited to Service Management Architecture and Planning; Service Optimisation; Service Integration and Management; and ITIL process assessment, design and implementation.

Key Requirements :

Minimum 3 years' experience in service management transformation consulting and delivery

Experience in service management process design and implementation

Experience or knowledge of service management operating model design and implementation

Experience or knowledge of service management tool strategy, architecture, design and implementation

Experience or knowledge of software asset management

Experience or knowledge of service management automation and AIOps

Experience or knowledge of service operations review and stabilisation

Service integration and management (SIAM) operating model, process design and tool implementation

Experience or knowledge of service catalogue design and implementation

Experience or knowledge of service desk transformation and service delivery

Supplementary requirements :

Minimum Bachelor's degree or equivalent vocational qualifications

Experience with service management toolsets such as ServiceNow, BMC, Splunk, JIRA, Solarwinds

Ability to articulate design, operational and technical issues to both technical and non-technical audiences

Ability to express complex concepts, issues and ideas into various media including proposals, presentations, documentation, operating models and process designs

Ability to meet travel requirements, when applicable

Experience with ITIL oriented (operational or service management) tools – service desk, change, availability, and / or monitoring

Experience or knowledge of Cloud FinOps, Cloud Bill Analysis and Cost Optimisation

Highly prefer candidates with relevant industry or technology certifications : ITIL4, SRE, COBIT, ServiceNow, BMC and Cloud (AWS, Azure, Google)

Desire to work in an information systems environment.

Excellent communication (written and oral) and interpersonal skills.

Excellent leadership and management skills.

Proven success in contributing to a team-oriented environment

Proven ability to work creatively and analytically in a problem-solving environment

Desire to work in an information systems environment

Excellent leadership, communication (written and oral) and interpersonal skills

Ability to manage multiple engagements and conflicting priorities

Additional Requirements :

Security Clearance Requirement : Given the secure nature of this role, we are seeking candidates who are Australian Citizens with an active security clearance.

This requirement ensures that all team members are cleared to handle sensitive information and contribute to maintaining the highest standards of security in our operations.

On-call and Shift Expectations : Our positions are primarily focused on managed services, meaning you will be responsible for maintaining and improving our clients' IT systems (Applications and Infrastructure). Flexibility and adaptability are key, as you may be required to work in shifts to provide continuous support. Additionally, you may need to be on call to address incidents promptly and perform after-hours deployment activities as needed. Your ability to effectively manage these responsibilities will be crucial to ensuring the seamless operation of our services and client satisfaction

We are a WORK180 Endorsed Employer, to see our benefits and policies clickhere.

Accenture Progressive Employee Benefits -To view our Progressive Employee Benefits covering Health, Wellbeing, Progressive Leave Options, Sustainability click on the link below.

Progressive Employee Benefits – Australia

Benefits of working at Accenture :

18 weeks paid parental leave

Long & short-term career break opportunities

Structured career development program

Local and international career opportunities.

Certified as a Family Inclusive Workplace

Flexible Work Arrangements - centered around Accenture's Truly Human ethos and our commitment to supporting the health and wellbeing of our people.

We are proud to be in the top 3 of last year's Diversity & Inclusion Index!

Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Accenture Australia by 2x

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