Administration Assistant

About the Opportunity

If you don’t have experience in administration, please apply anyway – we are wanting someone with a great attitude, who is willing to learn on the job, where you will be well supported by a warm and engaging team.

We are seeking an enthusiastic junior Administrator to support our busy team in our Townsville office. The successful candidate will have the opportunity to add an enormous amount of value to the day-to-day, efficient running of the team and will gain satisfaction from seeing your hard work make a difference.

This can be a great entry-level role for someone who possesses a great attitude and is a “learn-it-all”; potentially suitable for a school leaver; a university graduate looking for their first “corporate” job; or a receptionist looking to get their foot in the insurance “door.”

Please note that the internal position title is Administration Assistant.

About You

• You will be a confident communicator, where you can convey important information clearly, through verbal and written mediums
• You have the confidence to prioritise those tasks that are most urgent
• A can-do attitude with strong attention to detail as well as being process driven
• You will be highly competent with Microsoft Excel and are able to learn new systems / processes quickly
• Numeracy skills and the ability to handle confidential information
• You will be hungry to learn and develop in this role (and beyond)

Key Responsibilities

• Be the main point of contact for all administrative requirements
• Efficient and accurate entry of data
• Update Claims Management System as required
• Confidently navigate and source information from multiple internal systems and reference materials
• Clear and concise written and verbal communication
• Answer incoming callspromptly and responding to client & insured queries via telephone and email
• Liaise and build rapport with internal and external key stakeholders
• Archive files and retrieve files from archive onrequest
• Supporting the team through general administration and payments
• Work effectively within a team environment by assisting fellow team members, sharing information and supporting the team to achieve its targets

About Crawford

Crawford is the world’s largest publicly listed claims management company operating in more than 70 countries. Crawford has been in operation for over 80 years and is committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.

Crawford offers services across the entire claim lifecycle – from ‘first notification of loss’ through to litigation for a wide variety of clients by providing the following services :

• Loss adjusting – property, major and complex loss, catastrophe response
• Third party administration (Crawford TPA is a Lloyd’s accredited provider)
• Forensic accounting including business interruption expertise
• Cyber response
• Managed repair services (Contractor Connection)
• Quantity surveying, forensic engineering & building consultancy (CRD Building Consultants)
• Legal services (HBA Legal)

To learn more about Crawford, please visit www.crawco.com.au.

Crawford is committed to being an inclusive workplace that employs and retains the best and most diverse talent. We value diversity of thought, experience and perspective and aim to create a workplace where our people feel valued, respected, and empowered. We welcome applications from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds regardless of gender identity, age, sexual orientation, disability, or ethnicity.

It is the policy of Crawford that all successful employees consent to a national police check. To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

Interested? Please submit a short cover letter explaining why you are suitable for the role along with your resume.

Job Info

• Job Identification 1949
• Job Category Non Fee Earning
• Posting Date 05 / 06 / 2025, 07 : 26 AM
• Job Schedule Full time
• Locations Level 1, 10B Cummins Street, Hyde Park, QLD, 4812, AU

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