Bloom Well-being provides specialist trauma therapy for children, adolescents, and adults. We offer a nurturing and compassionate approach to standard therapy. Bloom's approach to therapy is flexible and client-led, meaning that often no two sessions between clients are the same. We walk alongside clients and hold their voices as the expert of their story.
- The role
- Type : Permanent full-time (part-time negotiable for the right applicant.)
- Award : Health Professionals and Support Services Award;
Support Services Employee Level 9, PP1 (negotiable based on experience)
Hours : Monday - Friday (see website for approximate operating hours.)Location : Creswick, VIC - 15 minutes from Ballarat / DaylesfordWe are seeking a motivated and passionate first point of contact for clients, families and professionals. You will be responsible for delivering exceptional, customer-focused intake and assessment and ongoing support for existing clients and other service providers. It includes responsibility for growing the Bloom Well-being brand across social media and other platforms and developing free mental health resources.
Skills and attributesExceptional customer service / communication skills; being friendly, approachable & demonstrating genuine empathy & interest in client needs.Being a team player; working effectively and efficiently with fellow team members, whilst working independently as required and utilising initiative to remain focused on team goals and objectivesProblem Solving; the ability to effectively plan and organise daily diary appointments along with the ability to deal with and resolve issues and unforeseen challenges as they ariseAccuracy and attention to detail; performing tasks in an accurate manner, checking and double-checkingWhat we offerA supportive workplace and small team, with the opportunity to engage in meaningful work, in a nature-based environment.Interaction with Therapy Dog Dexter and Mali (Labradoodle) to keep you company.Above award rate salary.Access to regular supervision.Additional allocated budget for training / PD.Key Selection CriteriaDemonstrated experience engaging with clients / families / professionals who may be stressed or anxious and are seeking mental health support, whilst remaining calm and professional.Demonstrated experience providing intake and assessment in an allied health setting, with a diverse client population.Demonstrated high level of discretion and sensitivity when dealing with confidential matters and knowledge of relevant legislation.A strong interest / passion to provide support to those who have experienced trauma.Demonstrated ability to : work autonomously with competing demands, and mínimal supervision, while contributing to the goals of a team.Well-developed written and verbal communication skills, with the ability to communicate with a wide range of people and build rapport.Experience engaging with and developing resources and content to be shared across multiple platforms including : MailChimp, Facebook, Instagram, Youtube and Tiktok would be highly desirable.Willing to obtain a Working with Children Check (WWCC) and National Police Check.How to applySalary33.23 per hourBenefitsEmployee mentoring programProfessional development assistanceSchedule :
8 hour shiftAbility to commute / relocate :
Creswick, VIC 3363 : Reliably commute or planning to relocate before starting work (required)Licence / Certification :
Full Driver Licence (required)Work Authorisation :
Australia (required)Work Location : In person
