Aboriginal Customer Support Officer

Aboriginal Customer Support Officer Division : Housing and Homelessness Position No : Pool Ref COM19625 Salary : Level 3, $86,439 - $92,795 pa pro rata + Super - PSCSAA 2024 Work Type : Fixed Term - Full Time, Permanent - Full Time Location : Mirrabooka, Joondalup, Midland and Perth CBD. Closing Date : 2025-07-08 4 : 00 PM (YYYY-MM-DD)

Please note : As of 1 July 2025, all housing-related functions currently managed by the Department of Communities (Communities) will transition to the newly established Department of Housing and Works (DHW), which will assume responsibility for these functions. This change will not impact this recruitment process or the status of any applications. However, please be aware that while Communities is currently managing this recruitment process, it will not be the employing authority for appointments commencing on or after 1 July 2025. From that date, DHW will be the employing authority.

By applying for this role, you consent to your application and related information being shared between Communities and DHW as necessary to support the recruitment and employment process.

The Department of Communities brings together the services and functions of disability services, child protection and family support, housing, community initiatives and regional services reform.

Communities is a nationally recognised Accredited Carer Friendly Employer through the . The program defines best practice standards by creating a carer friendly workplace, enabling staff to balance work and care, while continuing to contribute to the wellbeing of individuals, families and the community.

The Opportunity

As an Aborignial Customer Support Officer you will be responsible for providing advice and assistance to Aboriginal customers on all aspects of services and products available at a community and local level from the Department. You will provide advice and assistance to Aboriginal customers as well as investigate complaints concerning tenancy problems that may arise , advising tenants, liaising with Housing Services Officers and assisting in developing mutually agreed outcomes.

Join the Department of Communities

Apply online by clicking the ‘ Apply for Job ’ button (above and below) and provide the following documents in Word or PDF format only :

• A current resume / CV.
• A written application addressing 1 and 2 Essential Work Related Requirements (Selection Criteria) as stated on the JDF.
• A copy of all qualification / s (regardless of the relevance to the role) as specified in your application or resume / CV (if applicable).
• An application form (for hard copy applications only).

To apply you must be of Aboriginal or Torres Strait Islander descent. Aboriginality is a genuine occupational qualification for this position, authorised under Section 50(d) of the Equal Opportunity Act 1984. Applicants who are short listed will be assessed on all the Essential Work Related Requirements (Selection Criteria) during the selection process.

For technical difficulties while applying online, general recruitment enquiries, or to request any document in an alternative format, please contact HR Recruitment via email on

We can also be contacted via the National Relay Service on the following numbers :

TTY / voice calls - 133 677

Integrity and Honesty The public sector is built on a strong foundation of integrity where employees act ethically, and public sector bodies promote and maintain integrity.

In line with Communities policies, applicants may be asked for consent to undergo criminal record screening and integrity checks during the application process. For more information on these requirements, click .

Equity and Diversity

The Department of Communities is an Equal Opportunity Employer and is committed to attracting and retaining Aboriginal people as a vital part of our diverse and talented workforce. For this position, Aboriginality is a genuine occupational qualification, authorised under Section 50(d) of the Equal Opportunity Act 1984. To apply you must be of Aboriginal or Torres Strait Islander descent, identify as such, and be recognised by the community.

If you have any access needs that may require adjustments to allow you to fully participate in the application and interview process, or alternative methods of communication, please contact Cheyenne Lalsing via email HRR

Lodgement is system generated. Any emailed applications or late submissions on or after 4 : 00pm will not be accepted.

Attachments :

You can view and print these PDF attachments by downloading Adobe Reader. Position Title Aboriginal Customer Support Officer Agency Department of Communities Salary Location Mirrabooka, Joondalup, Midland and Perth CBD. Unit / Division Housing and Homelessness Branch North Metropolitan HS Work Type Fixed Term - Full Time, Permanent - Full Time Position No. Pool Ref COM19625 Closing Date Position Title Aboriginal Customer Support Officer Branch North Metropolitan HS Location Mirrabooka, Joondalup, Midland and Perth CBD. Work Type Fixed Term - Full Time, Permanent - Full Time Position No. Pool Ref COM19625 Salary Closing Date Agency Department of Communities Description

Please note : As of 1 July 2025, all housing-related functions currently managed by the Department of Communities (Communities) will transition to the newly established Department of Housing and Works (DHW), which will assume responsibility for these functions. This change will not impact this recruitment process or the status of any applications. However, please be aware that while Communities is currently managing this recruitment process, it will not be the employing authority for appointments commencing on or after 1 July 2025. From that date, DHW will be the employing authority.

By applying for this role, you consent to your application and related information being shared between Communities and DHW as necessary to support the recruitment and employment process.

The Department of Communities brings together the services and functions of disability services, child protection and family support, housing, community initiatives and regional services reform.

Communities is a nationally recognised Accredited Carer Friendly Employer through the . The program defines best practice standards by creating a carer friendly workplace, enabling staff to balance work and care, while continuing to contribute to the wellbeing of individuals, families and the community.

The Opportunity

As an Aborignial Customer Support Officer you will be responsible for providing advice and assistance to Aboriginal customers on all aspects of services and products available at a community and local level from the Department. You will provide advice and assistance to Aboriginal customers as well as investigate complaints concerning tenancy problems that may arise , advising tenants, liaising with Housing Services Officers and assisting in developing mutually agreed outcomes.

Join the Department of Communities

Apply online by clicking the ‘ Apply for Job ’ button (above and below) and provide the following documents in Word or PDF format only :

To apply you must be of Aboriginal or Torres Strait Islander descent. Aboriginality is a genuine occupational qualification for this position, authorised under Section 50(d) of the Equal Opportunity Act 1984. Applicants who are short listed will be assessed on all the Essential Work Related Requirements (Selection Criteria) during the selection process.

For technical difficulties while applying online, general recruitment enquiries, or to request any document in an alternative format, please contact HR Recruitment via email on

We can also be contacted via the National Relay Service on the following numbers :

TTY / voice calls - 133 677

Integrity and Honesty The public sector is built on a strong foundation of integrity where employees act ethically, and public sector bodies promote and maintain integrity.

In line with Communities policies, applicants may be asked for consent to undergo criminal record screening and integrity checks during the application process. For more information on these requirements, click .

Equity and Diversity

The Department of Communities is an Equal Opportunity Employer and is committed to attracting and retaining Aboriginal people as a vital part of our diverse and talented workforce. For this position, Aboriginality is a genuine occupational qualification, authorised under Section 50(d) of the Equal Opportunity Act 1984. To apply you must be of Aboriginal or Torres Strait Islander descent, identify as such, and be recognised by the community.

If you have any access needs that may require adjustments to allow you to fully participate in the application and interview process, or alternative methods of communication, please contact Cheyenne Lalsing via email HRR

Lodgement is system generated. Any emailed applications or late submissions on or after 4 : 00pm will not be accepted.

Attachments -