Technical Account Manager (NV1) - Canberra / Sydney / Melbourne

Job Description

Location : Australia (Canberra, Sydney, Melbourne)

Would you like to join the global leader and innovator in broad range of network security solutions to help the strategic customers and optimise their customer experience? We are expanding our Advanced Support (AS) team in APAC and seeking a talented Technical Account Manager (TAM) to join us in delivering exceptional service and support by operating as primary technical advisor for key Fortinet customers.

The Technical Account Manager (TAM) will act as the primary technical contact for our key clients in the post-sales area, ensuring their success and satisfaction with our products and services. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for customer service. As a TAM, you will work closely with clients to understand their needs, address their technical challenges tailored to their needs, and advocate for their success within our organization. Your proactive guidance will help keeping the customer’s mission critical environments healthy by identifying potential issues before they become problems and improving the overall customer experience via best practices and technical recommendations that will optimize their return of investment.

If you are keen in helping customers achieving their strategic objectives while working on cutting edge security products and technologies, then come and join our team

As a Technical Account Manager, you will :

Client Relationship Management :

• Serve as the single point of contact for designated clients in the post-sales phase. Continuously prioritize customer success, assisting clients in achieving their business and technical objectives.
• Foster and maintain robust relationships with assigned clients, acting as their trusted technical advisor and primary resource for technical issues and inquiries.
• Gain a thorough understanding of each client's business and technical requirements to provide relevant technical information, guidance, and support.

Technical Support :

Proactive Account Management :

Escalation Management :

Feedback Loop :

Documentation :

We Are Looking For :

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities :

Why join us?

At Fortinet, we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

We will only notify shortlisted candidates.

Fortinet will not entertain any unsolicited resumes, please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the Agency free of any related fees / charges.

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