Business Analyst

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 17 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including : iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, The Paspaley Pearl Farm Tour, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys : The Telegraph Station in Alice Springs and Monarto Safari Resort.

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

About You

The ideal candidate for this role will have a background in Business Analytics or a related field, combined with practical experience in managing technical projects and producing relevant documentation. Experience in the tourism industry or eCommerce is favourable but not required. You will possess excellent written and communication skills, paired with fantastic attention to detail. You will demonstrate strong critical thinking skills and possess a proactive problem-solving mindset. Additionally, effective time management will be essential, enabling you to successfully navigate and contribute to multiple smaller projects simultaneously. We are looking for someone who thrives in a collaborative team environment and appreciates the diverse range of technical skills that their colleagues bring to the table.

About The Role

This role will be a key resource in managing the booking systems across the Journey Beyond group with a focus on our ticketed experiences. Each day this role will bring new opportunities and challenges, allowing you to experience the tangible impact of your contributions. You will have the opportunity to focus on short and medium-term projects, guiding them from beginning to end. Additionally, you will have the opportunity to influence efficiencies and implement automations, that will add value to our business and improve our guest experience.

Key responsibilities will include :

• Determining requirements
• Working with stakeholder and technical teams to establish requirements
• Communication
• Keep stakeholders engaged through the development journey and effectively communicate change
• Documentation
• Developing change management documentation and user guides to facilitate training and process changes
• Procedure improvements
• Suggest and implement improvements to guest experience, revenue generation or efficiencies with regards to the overnight systems
• Team management
• Manage a small team of coordinators to support workloads

What We Offer

How to Apply

If you're ready to make a meaningful impact while working alongside a collaborative team, this opportunity at Journey Beyond is perfect for you!

Apply now. Join us!

Successful candidates are required to provide a current National Police Clearance.

A pre-employment medical may be required as part of the recruitment process.