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Licensing & Customer Service Officer - Indigenous

Licensing & Customer Service Officer - Indigenous

Karlka Recruiting GroupMelbourne, Australia
22 hours ago
Job description

Ongoing Employment Opportunity

  • Salary is $60,000 - $65,000 package inclusive of Superannuation
  • Indigenous Identified position
  • Contract is full-time 40 hours per week and working hours will be negotiated
  • Federal Government Agency
  • Box Hill, Melbourne
  • About the company

Karlka Recruiting Group has partnered with a

  • Federal Government Agency
  • to engage an
  • Licensing & Customer Service Officer - Indigenous Identified
  • This position is located in their busy Melbourne office for an initial
  • contract is full-time 40 hours per week contract / working hours will be negotiated.
  • About the Position

    • As a member of the service team you will play a key role in meeting our contractual service requirements and the company's service standards and protocols. All employees need to uphold our stated values : leadership and vision, teamwork, integrity, and making a positive difference.

  • Duties for Licensing and Customer Service delivery;
  • Provide quality service handling of enquiries related to licensing and general enquiries via telephone, facsimile, on-line and in-person.
  • Conduct Follow-up requests for additional information. Issue approved licence cards and approved business certificates within service timeframes.
  • Enter enquiry details accurately and within timeframes into the tracking system.
  • Undertake mail / postal activities including stakeholder notices and returned mail
  • redirection follow-up. Conduct outbound calls in line with team requirements.
  • Support team members to ensure team performance goals are met
  • Requirements / Skills
  • At least three (3) years relevant experience in front-line customer facing roles within an administrative or office environment.
  • Experience within Government statutory or compliance environment (highly regarded).
  • Year 12 secondary education
  • Benefits working with Karlka Recruiting Group
  • Weekly pay
  • Ongoing support : Pre, during and post placement
  • Dedicated consultant per contract
  • Employee Assistance Program available
  • Our agency supports Indigenous communities
  • How to Apply

    • Consultant

  • Gina Peter

    • Applications received after the _due date_ may be considered for similar roles.

    SCR-gina-peter

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