Lending Support Manager

BOQ's Lending Managers are customer-centric, thrive on building lasting relationships, and are motivated by being trusted home lending advisors to our customers!

Reporting to the Senior Manager Lending Support, the Lending Manager will support the branch in achieving its lending growth objectives by helping new and existing customers through one of life's biggest milestones - buying a new home.

The Lending Manager will be accountable for BOQ Branch network & ME Proprietary channel's asset net settlements and growth, risk management, customer experience, and service proposition through the delivery of strategic objectives. This key role will assist the network to improve Banker and customer value through complex deal structuring advice across the Branch Network and ME Proprietary.

With the customer at the heart of everything you do, you will enjoy building relationships with strategic community groups and partnerships to strengthen local community brand and awareness. You will also utilise your business development skills to engage with and generate new lending opportunities.

BOQ provides a diverse and inclusive team environment where you can bring your whole self to work, supported with training, mentoring from your leaders, and a clear career pathway.

• About you

As one of BOQ's trusted Lending Managers, you will be a successful and motivated individual with a passion for helping customers with their lending needs and consistently delivering an outstanding experience for our customers.

Your relationship-building skills will be second to none, and your natural customer-centric approach to your work will ensure you deliver appropriate lending solutions and build trust and confidence in your interactions.

You will have extensive mortgage lending experience, along with a strong sales ethos and a passion for customer service. You will have a proven ability to influence, motivate, and lead teams.

• About Us

BOQ Group is a truly unique group of challenger brands with a purpose - to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal - to build social capital through banking. That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group's inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

• Our Benefits
• Flexible working arrangements
• Discounted financial products
• Salary sacrificing options
• Paid parental leave with no minimum
• Purchase annual leave
• Discounted private health insurance plan
• Employee Assistance Program (EAP)
• Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility
• BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index
• How to Apply

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to : identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference : BOQ04417