1 day ago Be among the first 25 applicants Osborn House is a luxury boutique hotel nestled in the rolling hills of the Southern Highlands - a place where old-world charm meets modern luxury. We're on the hunt for aGuest Service Agentto join our front office team and help deliver seamless, personalised service to every guest who walks through our doors.
About the Role : As a Guest Service Agent, you'll be the first point of contact for our guests — welcoming them on arrival, assisting throughout their stay, and ensuring their experience is smooth, warm, and memorable. You'll be part of a passionate, professional team and play a key role in creating the relaxed luxury atmosphere Osborn House is known for.
What You'll Do : Greet guests and handle check-in / check-out proceduresAssist with guest requests and reservationsManage daily front office tasks and communicationsWork closely with housekeeping, spa, and F&B teams to coordinate guest needsMaintain accurate records and uphold service standardsWhat We're Looking For : Previous experience in a guest-facing hospitality role (preferred but not essential)Strong communication and organisational skillsA warm, genuine, and professional approachFlexibility to work across a rotating roster, including weekendsExperience with Mews or similar PMS (preferred but not essential)Why Join Us? Work at one of Australia's top regional luxury hotelsBe part of a supportive, tight-knit teamOpportunities for growth and development within the groupStaff meals and uniform providedAccess to industry perks and benefitsIf you love hospitality, thrive on creating exceptional guest experiences, and want to be part of something special — we'd love to hear from you.
Apply now!
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Guest Service Representative • Australia