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Account Manager

EstorelogisticsVictoria, Australia

6 days ago

Job description

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At eStore Logistics, we are proud to be an equal opportunity employer committed to building a diverse and inclusive workforce where all team members are supported to reach their full potential and individual differences are celebrated.

We’re excited to offer this opportunity due to an internal promotion — a great sign of the growth and development we foster within our team.

The Role

Our Customer Success team is a high-performing, collaborative, and diverse group driven by data, curiosity, and a shared passion for helping our clients succeed. Customer experience is at the heart of everything we do — we’re motivated by creating smart, sustainable solutions that fuel business growth.

The ideal candidate will bring the right mix of experience and mindset : confident in their account management skills, proactive in solving problems, and able to build strong relationships across all levels. They’ll be adaptable, results-driven, and excited by the opportunity to contribute to a fast-moving logistics business. Prior experience as an account manager or in a customer-facing logistics role is highly regarded.

Key Responsibilities

Lead a portfolio of 25+ clients, building strong, long-term partnerships
Act as a strategic advisor to your clients, helping them scale their online operations and achieve their goals
Proactively identify opportunities for account growth and process improvement
Collaborate cross-functionally with internal teams to deliver results and resolve issues
Own and manage escalations and challenges with a solutions-first mindset
Conduct regular business reviews and performance reporting
Track and analyse client performance against agreed KPIs and contractual scope
Share insights, innovations, and best practices with clients to drive improvement
Provide ad hoc support to the Director of Customer Success as required

What You’ll Bring

Minimum 3 years’ experience in account management or customer success

Proven ability to gather client requirements and scope new solutions

Strong project delivery capability within a fast-paced environment

Experience collaborating across departments and working with diverse stakeholders

Excellent verbal and written communication skills

Strong planning, organisational, and analytical skills

Additional Requirements

This role is based on-site at one of our fulfilment centres. Reliable transport is required due to limited public transport options nearby.

Who Are We?

eStore Logistics is Australia’s leading eCommerce and omnichannel third-party logistics (3PL) provider. We’re a tech-enabled logistics leader trusted by many of Australia’s top online and omnichannel retailers — including the country’s largest pure play online retailer and top furniture e-tailer.

With 7 fulfilment centres nationwide and continuous investment in automation, including our pioneering use of autonomous mobile robots in Victoria, we are reshaping what’s possible in logistics.

Our culture is energetic and performance-driven. We set the bar high, move fast, and empower our people to take action and deliver results. Change doesn’t scare us — it excites us. This role won’t suit everyone, but if you’re ambitious, curious, and ready to make an impact, you’ll thrive here.

Why Join Us?

At eStore, you’ll be part of a fast-growing business where your work makes a difference. You’ll have ownership, the chance to grow with us, and exposure to one of Australia’s most dynamic industries.

How To Apply

Ready to join the team? Click the link and follow the prompts.

We look forward to meeting you!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service

Industries

Transportation, Logistics, Supply Chain and Storage

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