Knowledge Management Lead

At the Department for Infrastructure and Transport, we are connecting South Australia to keep our State moving. We want every South Australian to easily access the services they want, the transport they rely on and the infrastructure they need.

Our work encompasses every part of our State; from our cities to our regions, connecting and strengthening community.

For us, it's personal. We feel it because we live it. We know the projects and services we work on today must deliver for South Australia's future.

Service SA creates a frictionless customer experience, providing transactional and regulatory services, including registration and licencing transactions for vehicle and recreational boating services in South Australia, through an integrated multi-channel approach for our community.

• The Opportunity

The Knowledge Management Lead is accountable to the Manager, Digital & Customer Experience and is responsible for operational management of Service SA's knowledge management system. The Knowledge Management Lead is also responsible for delivering process and operational communication to the Service Delivery network using agreed channels.

The incumbent will create content to assist frontline staff deliver an accurate and consistent service to customers. They will contribute to staff education by developing easy to follow content that meets legislative and policy requirements. The knowledge management system is fundamental in training and coaching staff.

The Knowledge Management Lead will manage a small team and coordinate system functions, such as feedback and reporting tools, to continuously improve content within the knowledge management system.

The role will also contribute to a range of business improvement initiatives and projects to deliver efficiencies for Service SA staff and customers.

The following technical capabilities / knowledge are desired for the role :

• TRUMPS (Transport Regulation User Management Processing System) experience (or similar system) - investigating processes and preparing process guides.
• Visio experience.
• Understanding and ability to use HTML.
• Special Conditions
• A National Police Check (NPC) which must be renewed every three years.
• A Department for Human Services (DHS) Working with Children Check (WWCC) which is required to be renewed every five years before expiry.

Some out of hours and weekend work, along with some intra / interstate travel requiring overnight stays, may be required.

• Remuneration

ASO5 - $85,790 to $95,413 pa + superannuation

• Enquiries

Adam Vitler

Manager Digital & Customer Experience

Telephone : (08) 7133 1871

• Application Instructions

Applications can be submitted online by clicking the 'Apply' button.

Applicants are required to submit a curriculum vitae and a Cover Letter of no more than two pages addressing the selection criteria in the attached role statement.

• Our Commitment

As a WE'RE EQUAL organisation we are committed to treating everyone equally, proudly promoting our department, and all its spaces as safe places for everybody.

Role Statement - Knowledge Management Lead (ASO5)

• Applications close
• 14 / 05 / 2025 9 : 00 PM
• Flexibility Statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.