IT Support Officer

Position Title : IT Support Officer

Location : West Perth

Job Type : Temp 6 month contract with a view to extension, full-time hours

This position provides first contact technical and application support to the users of IT services within the Department and its client organisations. The role involves a mix of operational duties and client services, ensuring effective use of IT equipment and software technologies, and providing high-quality support to users.

Key Responsibilities :

• Review and Improve IT Systems : Participate in team meetings to evaluate IT equipment, software technologies, and processes, identifying opportunities for improvements and developing standards and procedures.
• Documentation and Knowledge Sharing : Prepare and maintain documented procedures, work instructions, and user guides, contributing to a knowledge base and sharing expertise with the team.
• Asset Management and Trend Awareness : Assist in managing assets through their lifecycle and maintain awareness of IT trends, raising potential risks and ensuring compliance with standards.
• Service Desk Operations : Provide professional and effective support to clients, including logging incidents, triage, software installation, and end-user assistance.
• Client Assistance and Compliance : Assist clients with IT equipment and software, ensuring all services comply with branch policies, procedures, and standards.
• Incident Management and Resolution : Monitor and action incoming requests, ensuring incidents are logged, prioritised, and resolved within agreed timeframes, while identifying faults and providing documented resolutions.

Required Experience :

Interested candidates are invited to submit their resume. Interviews to commence immediately.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, please provide this information to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds, and people with disabilities. Reasonable adjustments will be provided during the recruitment process. If you require adjustments, please contact or call , and indicate your preferred method of communication.

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