Product Specialist

Fulfil the role of Product Specialist to service our Insolvency software division in Australia.

Product management involves speaking with clients about product features, compiling and logging development items, liaising with development on the viability of enhancements.

You will need to follow development items thought to release and review to ensure that client requirements have been met and communicated.

There is a product testing component to review development work and provide feedback.

• Your contribution
• Product demonstrations
• Working in coordination with sales staff, attend pre-sales demonstrations, provide product demos and share domain knowledge about the operation of the software
• Product Engagement
• Product engagement involves speaking with clients about product features, compiling and logging development items, liaising with development on the viability of enhancements.
• You will need to follow development items thought to release and review to ensure that client requirements have been met and communicated.
• There is a product testing component to review development work and provide feedback.
• Client interactions
• Play a key, hands on role communicating with clients and understanding their future requirements.
• Be involved with the creation of blog content and newsletters on product releases and features.
• Pre-installation audits
• For new client installs understand the client environment and provide minimum software requirements.
• Release notes and knowledgebase
• When releasing the software assist with writing up product release notes and knowledgebase articles to assist users.
• Product Training
• Provide product training in a workshop environment or remotely. Typically training will be conducted in small groups.
• Ongoing review and updating of training manuals and author new training materials.
• Focus groups and workshops
• Assist to gather content and hold focus groups and workshops either remotely or at a venue. This may be an annual general product focus group or periodic workshop events on a specific topic.
• Procedures, checklists and document template consulting
• Assist clients with their insolvency procedures, statutory compliance procedures and consulting on authoring document templates.
• Consulting may require site visits and hands-on assistance.
• Project management
• Manage the implementation of specific development processes.
• You may be required to coordinate development tasks, attend project meetings and manage product
• What makes you stand out
• Product Knowledge and Passion

In-depth Understanding of the Product

• Demonstrated knowledge of the product's features, benefits, and technical aspects.
• Commitment to Product Value
• Passionate about the product's strategy, value proposition, and potential impact on users and the market.
• Proactive Learning
• Willingness to stay updated on product developments, industry trends, and competitor offerings.
• 2. Customer-Centric Mindset
• Empathy for Users
• Strong ability to understand and anticipate customer needs, pain points, and goals.
• Insight Collection
• Experience in gathering, analysing, and implementing user feedback to enhance product satisfaction.
• Focus on User Adoption
• Proven strategies or initiatives to increase user engagement and adoption rates.
• 3. Analytical and Strategic Thinking
• Metrics-Driven
• Skilled in interpreting and monitoring product Key Performance Indicators (KPIs) and OKRs, with a proven track record of using data to guide product decisions.
• Market Research
• Ability to conduct or leverage research on market trends, competitive products, and technology advancements to shape product direction.
• Prioritisation Skills
• Expertise in prioritising features and requirements that align with strategic goals and user needs.
• 4. Collaborative Leadership
• Cross-Functional Collaboration
• Experience working closely with engineering, design, technical support, sales, and marketing teams to ensure unified product goals and timely delivery.
• Influential Communicator
• Excellent communication skills with the ability to inspire, influence, and align multiple stakeholders around a shared product vision.
• Requirements Definition
• Proficiency in defining clear, actionable product requirements and collaborating to balance business goals with technical feasibility.
• 5. Innovation and Problem-Solving
• Creativity and Innovation
• Demonstrated ability to generate innovative ideas that address user needs or differentiate the product from competitors.
• Proactive Problem-Solver
• Track record of identifying and solving complex product challenges quickly and effectively.
• Adaptability
• Willingness to adapt strategies and approach based on new information, challenges, or changing priorities.
• 6. Management and Execution
• Deli