Senior Business Analyst

Sustainability - We are certified carbon neutral and committed to reducing our impact on the environment.

Charities – We have long-term partnerships with charities working to address homelessness.

We're REA

REA Group ( is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital business, specialising in property.

With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.

Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to be named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.

Where the team fits in

Financial Services sits at the unique juncture of REA Group’s vast consumer audience on , the nationally recognised Mortgage Choice brand, and the unparalleled property data and insights offered by PropTrack. We are working to bring these elements together to deliver true innovation in how Australians find and finance property.

What The Role Is All About

As a Senior Business Analyst, you will be responsible for the solution design and

delivery of products and services in a collaborative team environment using

agile methods. The role requires full involvement through the entire product

lifecycle – from concept, discovery and requirements through specification, development, testing and release. We're ideally looking for someone with HubSpot product delivery experience.

You will support the team in the following ways :

• Eliciting detailed functional requirements from Product Managers, User Experience Designers, user groups and stakeholders and ensuring that they are understood and documented in user stories ready for delivery teams

Analysing business processes, workflows and user journeys using advanced techniques such as process maps, value stream maps and story boards

Identifying and communicating any requirement dependencies, issues or risks identified through the analysis process

Collaborating with Product Managers, Designers, Delivery Leads and Developers in the production of solution designs and specifications and ultimately, working software

Developing acceptance tests with Product Managers

Using analytical skills to support resolution of production issues

Running your teams agile ceremonies and inputting into delivery plans

Leading the business analyst guild for the Financial Services Fulfilment Tribe including helping define process, coaching and mentoring

Contributing to the REA BA Guild

Who We’re Looking For

• Someone with a few runs on the board – more than 5 years BA experience in HubSpot / CRM product delivery

Having experience with working in very technical and / or data focus teams would be a benefit

Strong gap analysis skills, being able to identify areas of improvement, identify issues and recommend alternative solutions

Have the ability to read technical business specifications and translate to functional requirements

Excellent written and verbal communication skills, including the ability to run workshops and to communicate effectively with Product Managers, Developers, Consultants, End Users and other stakeholders across the organization

Experience using Agile and Lean methodologies including being an Iteration Manager or Scrum master for your team

Experience in gathering and developing detailed functional requirements and conducting systems analysis for front and back end applications

Business, Commerce or Technical degree, or equivalent industry experience

Ideal skills / requirement

• Experience working with integrating internal systems data with CRM tool (HubSpot is highly desirable)

Keen understanding of HubSpot APIs, custom objects, configurations, settings and workflows

Experience in creation of flow and logic diagrams

The REA Experience

The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow. We’re committed to your development – both professionally and personally. Your experience with us is something we take seriously.

We offer :

• A hybrid and flexible approach to working

Flexible parental leave offering for primary and secondary carers

Programs to support mental, emotional, financial and physical health & wellbeing

Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity.

Hack Days so you can bring your big ideas to life

Performance recognition programs because hard work should never go unnoticed

Our commitment to Diversity, Equity, and Inclusion