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E-Commerce Operations Assistant

Basketball Jersey WorldMelbourne, Australia

9 days ago

Job description

We are seeking a dynamic and experienced E-Commerce Operations Assistant to lead our team at Basketball Jersey World's Westfield Southland store. As the Operations Manager, you will play a key role in building and driving the success of our business.

Who we are;

Basketball Jersey World is the go-to destination for NBA fans seeking authentic jerseys and apparel. With over 15 years of experience, we offer the largest range of NBA jerseys, from vintage and retro to current stars.

The Role;

As the E-Commerce Operations Assistant, you will work closely with the Management Team to oversee the daily operations of the store & online store. You will be responsible for leading a team & bringing innovation to the business, ensuring exceptional customer service, whilst driving sales.

Drive online strategies and innovation to improve and stay ahead of the market.

Collaborate with the Management Team to develop and execute strategies to drive sales and meet KPIs.

Lead by example and set performance expectations for the sales team.

Manage staffing, scheduling, and payroll to ensure adequate coverage and efficient use of resources.

Train, coach, and develop team members to deliver exceptional customer service and meet sales goals.

Ensure the store is well-presented, clean, and organized at all times.

Manage inventory levels and replenishment to ensure adequate stock is available to meet customer demand.

Oversee online customer inquiries and sales, and resolve any issues that arise.

Work with the Management Team to execute marketing initiatives and social media advertising campaigns.

Oversee warehouse management, including the storage and processing of incoming and outgoing stock.

Who You Are

Minimum of 2 years' experience in an operations lead role.

Passion for the NBA and a strong knowledge of our brands.

Proven track record of exceeding sales targets and KPIs.

Excellent people management skills, with experience in coaching, training, and motivating teams.

Strong attention to detail and inventory management skills.

Experience with eCommerce platforms and digital marketing.

Effective time management and the ability to prioritize tasks to meet deadlines.

Strong problem-solving skills and the ability to think creatively.

Applications open only to Australian Citizens & Permanent Residents.

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Ecommerce Assistant • Melbourne, Australia

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