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Reception Volunteer

Reception Volunteer

Asylum Seekers CentreSydney, New South Wales, Australia
12 days ago
Job description

Ensuring a smooth flow of front-of-house, managing the front desk, assisting clients and staff with administrative tasks

19th June, 2025

Purpose / Objective

Reception Volunteers work as part of a team as the first contact for clients, supporters and members of the community. The role involves ensuring a smooth flow of front-of-house, managing the front desk, assisting clients and staff with administrative tasks and responding to a range of enquiries and referrals.

Commitment Period : Minimum 6 months - but the position is ongoing

Days and hours required per week : Mondays, Tuesdays or Fridays 5 hours between 9 : 30 AM-4 PM including 30 minutes lunch break.

Duties & Responsibilities

  • Warmly welcome all individuals to the Centre as the first point of contact and direct to appropriate person / program area
  • Respond, navigate and direct enquiries received via telephone or in-person at the front desk to the right person / program area
  • Ensure safety practices are followed at the reception; signing in / out, log book etc
  • Effectively communicate with clients from a range of backgrounds and English-speaking levels, and address their enquiries
  • Obtain basic details, information and documentation from clients to process a clear referral for services
  • General office maintenance and coordination, e.g. ensuring reception and front-of-house are tidy, restock stationery, replenish printing paper etc
  • General administration tasks to support clients and workers; printing, scanning, mail distribution,
  • Basic housekeeping when required

19th June, 2025

Purpose / Objective

Reception Volunteers work as part of a team as the first contact for clients, supporters and members of the community. The role involves ensuring a smooth flow of front-of-house, managing the front desk, assisting clients and staff with administrative tasks and responding to a range of enquiries and referrals.

Commitment Period : Minimum 6 months - but the position is ongoing

Days and hours required per week : Mondays, Tuesdays or Fridays 5 hours between 9 : 30 AM-4 PM including 30 minutes lunch break.

Duties & Responsibilities

  • Warmly welcome all individuals to the Centre as the first point of contact and direct to appropriate person / program area
  • Respond, navigate and direct enquiries received via telephone or in-person at the front desk to the right person / program area
  • Ensure safety practices are followed at the reception; signing in / out, log book etc
  • Effectively communicate with clients from a range of backgrounds and English-speaking levels, and address their enquiries
  • Obtain basic details, information and documentation from clients to process a clear referral for services
  • General office maintenance and coordination, e.g. ensuring reception and front-of-house are tidy, restock stationery, replenish printing paper etc
  • General administration tasks to support clients and workers; printing, scanning, mail distribution,
  • Basic housekeeping when required

    • Selection Criteria

  • Experience in working with people from various backgrounds and / or cultures
  • Experience in administration, reception or customer service
  • Intermediate computer skills (ability to use Gmail, Google Docs etc an advantage)
  • Ability to work collaboratively with other staff and volunteers
  • Flexibility and willingness to take on extra tasks as appropriate
  • Ability to adhere to policies in relation to code of conduct, boundaries and confidentiality

    • General Conditions

    All ASC staff and volunteers are required to :

  • Adhere to ASC’s vision, purpose and values
  • Act at all times in accordance with ASC’s Code of Conduct and Child Protection Policies
  • Undertake a NSW Working with Children Check prior to commencement and ensure it is up-to-date
  • Comply with Work, Health and Safety systems
  • Comply with Incident Management Procedures and emergency protocols
  • Demonstrate a respectful and welcoming behaviour with all people at ASC in culturally appropriate ways
  • Support a child-safe organisation by undertaking screening for suitability to work with children and vulnerable people and to comply with relevant state / territory legislative requirements

    • Apply For Job #J-18808-Ljbffr

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