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Client Services Advisor

Anglicare Southern QueenslandQueensland, Australia

30+ days ago

Job description

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Anglicare's Client Service Centre is the first point of contact for our clients, carers, and community stakeholders. We operate a highly efficient and busy call centre whilst priding ourselves on delivering exceptional customer service on every call.

We are looking for a Full Time Client Service Advisor to join our team on a permanent basis in Eight Mile Plains.

This is the perfect opportunity for someone with a call centre background who is looking for a fast-paced & fulfilling community engagement role, who is also looking for the flexibility of office and home based work with an 80 / 20 WFH option.

Your role in supporting Anglicare will include :

Acting as the first point of contact for elderly and vulnerable clients of Anglicare.
Liaising with medical centre, hospitals, and other stakeholders to set up in home support services.
Connecting prospective clients with services such as Personal care, Domestic support, and many other in-home supports.
Assisting clients in other areas of the community with general queries around You Be You Foster care and Mental Health and First Aid Inquires.
Liaising with My Aged care and other government agencies to effectively manage client referrals.
Most importantly you will establish a connection with our clients through a personalised and positive customer experience that reflects the Anglicare brand of Love, Care Hope and Humility.

What you will bring to the role :

This is a high-volume, fast-paced call centre role that manages both inbound and outbound calls. Our successful candidate will offer a professional and caring nature whilst delivery exceptional customer service on every call.

Call Centre experience is advantageous.

Customer service and strong rapport building skills are essential, and only candidates with Customer Service experience should apply.

Ability to work with minimal direct supervision, including managing your time and workflow each day.

An ability to empathise with our clients and their families around the challenges they may be facing each day

Intermediate Microsoft Office; strong alpha-numeric data entry skills and exceptional level of accuracy

Dedicated to maintaining client confidentiality and privacy and working consistently within professional boundaries

A current National Police Check (or willingness to obtain)

Interested?

Click apply and send us your current resume.

For further information please contact dwalsh @ anglicaresq.org.au

Anglicare Southern Queensland is committed to the health and safety of our workforce. Shortlisted Applicants will be asked to complete a Pre-Employment Assessments that requests the sharing of information regarding pre-existing injuries, illnesses or conditions that could reasonably be aggravated by performing the duties of this position.

Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ+ communities, people with disabilities and people with a lived experience of mental ill health. We promote a child-safe environment and are committed to providing on-going care and protection.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Administrative

Industries

Telephone Call Centers

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Service Advisor • Queensland, Australia