Business Intelligence & Performance Analyst

Business Intelligence & Performance AnalystAdd expected salary to your profile for insights

Multicultural Care (MC) is a not-for-profit, secular, community organisation, specialising in home and community-based support services for older people, people with disability, and carers, from culturally and linguistically diverse (CALD) backgrounds.

All our services are aimed at :

• Assisting people to remain living at home as independently as possible for as long as possible
• Providing consumer / participants with choice and flexibility in the way that care, and support is provided
• Enabling carers to maintain their caring relationships by providing respite, access to information and other support.

Reporting to the Chief Financial Officer, the BI and Performance Analyst role is to ensure all aspects of data management, reporting, and business insights at MC run smoothly and efficiently so that accurate and up-to-date business information is available to management and all relevant internal stakeholders. The role works across the organisation to produce accurate data, build reports and dashboards, identify trends, and help inform decisions.

Key Responsibilities : 1. Data Analysis and Reporting Undertake design, build and implementation of reports, dashboards, analytics and data products that support the delivery of actionable insights across the organisation.

Contribute to the development of analytics and reporting solutions using data acquisition skills (e.g. SQL) and modern BI applications (e.g. Power BI) to address stakeholder needs.

Extract, clean, and integrate data from key business systems (e.g. client management, HR and accounting systems).

Conduct regular data quality checks to ensure accuracy and completeness.

Provide recommendations and opportunities based on relevant data analysis undertaken.

Prepare management and operational reports, presentations, and KPIs for internal and Board-level audiences.

2. Business Analysis & Solution Support Gather and document business requirements for processes and system improvements.

Map business processes and identify efficiency improvements.

Support IT Team to evaluate, implement, and test new solutions.

Train and support end-users in using business tools and systems.

Drive continuous improvement across processes and workflows.

3. Security and Compliance Maintain accurate, up-to-date records and databases in accordance with applicable policies and regulations.

Ensure confidentiality and security of data, applying proper access controls and privacy requirements.

Comply with all legal and policy requirements for data handling.

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Your application will include the following questions :

Which of the following statements best describes your right to work in Australia?How many years' experience do you have using SQL queries?Which of the following web analytics tools are you experienced with?What's your expected annual base salary?Do you have a current Police Check (National Police Certificate) for employment?How many years' experience do you have as a Power BI Analyst?Have you completed a qualification in business analysis?How many years' experience do you have as a Business Transformation Project Manager?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

What can I earn as a Performance Analyst

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