Service Coordinator - Perth Perth Airport FullTime

We are seeking a highly organized and customer-focused Service Coordinator to join our dynamic team based in Hazelmere, Perth

The Role

We are seeking a highly organized and customer-focused Service Coordinator to join our dynamic team based in Hazelmere, Perth this role is pivotal in ensuring seamless service and warranty operations for our residential, rural, and commercial tanks and accessories.

As a key member of our Service Team , you will report to the General Manager Ruraland be responsible for :

• Handling inbound service and warranty inquiries within 24 hours, providing expert advice and fault diagnosis.
• Building strong relationships with customers by delivering diligent, friendly, and professional service.
• Coordinating and prioritizing service jobs for Field Service Technicians.
• Accurately recording customer interactions and maintaining service records.
• Providing product information and quotations to customers promptly.
• Managing job processing, sales orders, and quotes in Kingspan internal System- LNInfor
• Conducting training on fault-finding and resolution for the wider team.
• Contributing to process improvements to enhance service quality and efficiency.
• Supporting workplace safety and quality standards.

To be successful in this role, you will have :

• Experience in customer service, service coordination, or warranty handling.
• Proven ability to diagnose faults and coordinate work schedules.
• Strong proficiency in Microsoft Excel,SAP, and related software.
• Excellent time management and organizational skills.
• The ability to adapt, innovate, and drive continuous improvement.
• Strong problem-solving skills and a proactive approach.
• Exceptional verbal and written communication abilities.
• A keen eye for detail and a commitment to delivering top-tier customer service.

About Us

Kingspan Water & Energy Pty Limited is a market leader in water storage, rainwater harvesting, and wastewater treatment solutions. We manufacture, deliver, and install our range of innovative products to residential, commercial, and rural clients across the country.

We have 12 manufacturing sites all over Australia, as far south as Adelaide, Townsville in the north and Perth over west. Globally, we are part of the Kingspan Group, a world leader in high-performance insulation and building products. Our mission is to accelerate a net zero emissions future with the well-being of people and the planet at its heart.

What’s in it for you :

• Growing, successful business
• Great benefits including employee shopping discounts
• Monthly site BBQ
• Employee reward and recognition program
• Employee Assistance Program

The Recruitment Process

Shortlisted candidates may be required to :

• Provide information for background checks.
• Demonstrate legal eligibility to work in Australia.
• Undertake a pre-employment drug and alcohol test.
• Complete a medical assessment relevant to the role.

If you're passionate about delivering outstanding service and thrive in a fast-paced environment, we would love to hear from you!

Due to the large number of applications expected, only candidates who are shortlisted will be contacted directly by our People & Culture team. We thank everyone in advance for applying.

Kingspan encourages people from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds, and people with disability.

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