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Casual Administration Officer

Casual Administration Officer

BusinesscoMelbourne, Australia
8 days ago
Job description

Casual Position / Part Time

  • Approximately 15-25 Hours per Week
  • Flexible Working Hours (Business Hours Only)
  • Gain Skills that Will Shape and Develop Your Career
  • Modern Office in
  • Malvern
  • Next to Malvern Station)
  • Great Culture with a Collaborative Work Environment
  • Fun & Vibrant Team | Fast Moving & Exciting Company
  • BusinessCo Group
  • is a company dedicated to the needs of businesses, delivering a range of
  • telecommunication services
  • including 1300 / 1800 Numbers, Live Answering, Office IP Phones, Business Broadband and Mobile services.

An exciting opportunity has become available for a

  • motivated
  • energetic
  • individual to join our team as an Administration Officer.
  • Key Responsibilities
  • Providing the
  • highest level of
  • customer service
  • and experience
  • Managing customer Direct Debit accounts
  • Answering inbound calls in a friendly and timely manner
  • Attend to Customer Care and Billing Support tickets promptly and professionally
  • Provisioning of company sales across all services including : 13 / 1300 / 1800 numbers, live answering services, Hosted PBX and VoIP services, broadband connections and other telecommunication services.
  • Accurate data entry into all systems including CRM and billing.
  • Liaising with suppliers, wholesalers and providers
  • Assisting customers with Technical Support queries across all products.
  • What we are looking for
  • Excellent communication skills - Written and Verbal
  • High attention to detail and accuracy
  • Committed to providing the highest level of customer experience
  • Highly energetic, pro-active and self-motivated
  • Currently attending to or have completed a Tertiary Qualification in Business, Accounting, or Finance.
  • Previous Sales or Customer Service Experience (required)
  • Previous experience in telecommunication (preferred)
  • Effective time management skills with the ability to multi-task
  • Comfortable with Technology
  • Be able to travel to and from the Malvern office every day (this position does not support remote work).

    • In return, we offer a fantastic opportunity to work with a constantly growing and fast paced company and will provide the following :

  • Full Training and Support
  • Modern Working Environment
  • Excellent Growth Prospects
  • Positive Working Culture
  • Flexible Working Hours (Business Hour Only)
  • Please Note : this is a
  • casual position
  • Please note
  • Applicants must be able to work from the office.
  • Job Type
  • Casual
  • Salary
  • 27.00 - $30.00 per hour

    • Schedule :

  • Monday to Friday
  • No weekends

    • Application Question(s) :

  • How is your previous experience relevant and what makes you a good fit for this role? Please describe in 1 to 2 sentences.
  • What Is Your Preferred Work Type? For example, Full Time, Part Time, Casual
  • Are You Currently Studying or Will Be Studying?
  • Are you local to Malvern VIC area? Please note, this position requires team members to work from the office. There is no work from home option with this position.
  • Please advise your availability. Please note this position is only open for Business Hours Trading (Monday - Friday 9am - 5 : 30pm). Applicant must be available on Mondays.
  • Describe how a casual position would fit with your current circumstances?
  • Experience
  • Customer service : 1 year (required)

    • Work Location : In person

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