Product Specialist

Job Description Job Profile - Product Specialist, Insolvency Fulfil the role of Product Specialist to service our Insolvency software division in Australia.

Product management involves speaking with clients about product features, compiling and logging development items, liaising with development on the viability of enhancements.

You will need to follow development items thought to release and review to ensure that client requirements have been met and communicated.

There is a product testing component to review development work and provide feedback.

Your contribution Product demonstrations Working in coordination with sales staff, attend pre-sales demonstrations, provide product demos and share domain knowledge about the operation of the software. Product Engagement Engage with clients about product features, compiling and logging development items, and liaising with development on the viability of enhancements. Ensure that client requirements have been met and communicated during the development process. Review development work and provide feedback as part of product testing. Client interactions Play a key, hands-on role communicating with clients and understanding their future requirements. Be involved with the creation of blog content and newsletters on product releases and features. Pre-installation audits For new client installs, understand the client environment and provide minimum software requirements. Release notes and knowledgebase Assist with writing up product release notes and knowledgebase articles to assist users when releasing the software. Product Training Provide product training in a workshop environment or remotely, typically in small groups. Review, update, and author new training materials. Focus groups and workshops Gather content and hold focus groups and workshops either remotely or at a venue. Procedures, checklists and document template consulting Assist clients with their insolvency procedures, statutory compliance procedures, and consulting on authoring document templates. This may require site visits and hands-on assistance. Project management Manage the implementation of specific development processes, coordinate development tasks, attend project meetings, and manage product timelines. What makes you stand out Product Knowledge and Passion In-depth Understanding of the Product : Demonstrated knowledge of the product's features, benefits, and technical aspects. Commitment to Product Value : Passionate about the product's strategy, value proposition, and potential impact on users and the market. Proactive Learning : Willingness to stay updated on product developments, industry trends, and competitor offerings. Customer-Centric Mindset Empathy for Users : Strong ability to understand and anticipate customer needs, pain points, and goals. Insight Collection : Experience in gathering, analysing, and implementing user feedback to enhance product satisfaction. Focus on User Adoption : Proven strategies or initiatives to increase user engagement and adoption rates. Analytical and Strategic Thinking Metrics-Driven : Skilled in interpreting and monitoring product Key Performance Indicators (KPIs) and OKRs. Market Research : Ability to conduct or leverage research on market trends, competitive products, and technology advancements. Prioritisation Skills : Expertise in prioritising features and requirements that align with strategic goals and user needs. Collaborative Leadership Cross-Functional Collaboration : Experience working closely with engineering, design, technical support, sales, and marketing teams. Influential Communicator : Excellent communication skills with the ability to inspire, influence, and align multiple stakeholders. Requirements Definition : Proficiency in defining clear, actionable product requirements. Innovation and Problem-Solving Creativity and Innovation : Demonstrated ability to generate innovative ideas that address user needs. Proactive Problem-Solver : Track record of identifying and solving complex product challenges. Adaptability : Willingness to adapt strategies based on new information or challenges. Management and Execution Delivery Focus : Proven ability to manage timelines and deliverables to meet product release goals. Organisational Skills : Strong organisational skills with the capacity to handle multiple responsibilities. Outcome and Impact Orientation : Committed to achieving measurable product outcomes. Technical Concepts Technical Knowledge : Familiarity with the technical environment and limitations of the product. Experience with Product Management Tools : Knowledge of tools and methodologies used in product management. Have we sparked your interest? Apply today and become part of our team! Please send us your application documents using the application form.

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