Change Manager

Ensure change strategies and plans maximise adoption and minimise resistance, and lead to increased benefits realisation and successful outcomes for customers of the department.

• Key accountabilities
• Accountable for development and facilitating the engagement and approval of the change strategy / approach for allocated projects with an intention to optimise adoption and embedment of the change. Work with the GM Business Owners, key stakeholders and project team to identify and assess impacts, assess organisational readiness and develop adoption and transition plans containing all necessary activities to engage and embed the business to new ways of working.
• Facilitate the definition of Benefits and complete the Benefits realisation plan with the project Business Owner and stakeholders.
• Management and delivery of the Change plan working with change support areas such as communications, learning, customer experience and human resources as required to maximise adoption of the change.
• Assess organisational readiness prior to Go Live and develop transition plans containing all necessary activities to migrate the business to new ways of working.
• Essential requirements
• Tertiary level qualifications at degree level in business management or related discipline or equivalent knowledge, skills and experience acquired through extensive experience.
• Change management certification or designation essential.
• Highly developed collaborative and partnering approach to stakeholder management.
• 5+ years' experience with Technology or process-based change projects.
• Experience and knowledge of change management principles, methodologies and tools.
• Familiarity with project management approaches, tools and phases of the project lifecycle.

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