Competitive remuneration and benefits
- Flexible hybrid work model
- Rapid Career Growth
- Kona Recruitment
- have engaged with an esteemed Landlord Insurance Underwriting Agency, located in
- Perth
- Our client provide comprehensive coverage and exceptional service to property owners and landlords across Australia.
They are a team of dedicated professionals works tirelessly to ensure our clients' needs are met, providing them with peace of mind and financial security.
About the jobWe are seeking a highly motivated and experienced Claims Consultant. As a Claims Consultant, you will play a vital role in managing the end-to-end claims process for landlord insurance policyholders. Your primary responsibilities will include assessing claims, investigating incidents, liaising with policy holders, and negotiating settlements.
Key ResponsibilitiesReceive and process claims, ensuring accuracy, efficiency, and adherence to company guidelines and policies.Investigate and assess claims by gathering relevant information, reviewing documentation, and conducting site visits if necessary.Communicate with policyholders, brokers, and other stakeholders to provide updates, explain claim procedures, and gather additional information as required.Evaluate coverage and liability under landlord insurance policies, determining the extent of coverage and applicability of policy terms.Negotiate and settle claims in a fair and efficient manner, ensuring prompt resolution and customer satisfaction.Collaborate with internal departments, such as underwriting and risk management, to gather necessary information and provide insights for claims assessment.Document claim files accurately and maintain proper records of all communication, activities, and settlements.Stay updated on industry regulations, market trends, and best practices in claims management to ensure compliance and deliver exceptional service.Provide guidance and support to junior team members, assisting in their professional development.RequirementsMinimum of 2 years of experience in insurance claims handling, preferably in home & contents, property or landlord insurance.In-depth knowledge of landlord insurance policies, coverage, and claims processes.Strong analytical and problem-solving skills with a keen attention to detail.Excellent communication skills, both written and verbal, with the ability to effectively interact with policyholders and stakeholders at all levels.Proven negotiation and conflict resolution abilities.Ability to work independently and efficiently, managing multiple priorities and meeting deadlines.Relevant insurance qualifications or certifications will be an advantage.BenefitsCompetitive salary commensurate with experience.Opportunities for professional growth and career advancement.Supportive and collaborative work environment.Comprehensive benefits package, including health insurance and retirement plans.Work-life balance with flexible working arrangements.If you are a self-motivated individual with a passion for claims management and a desire to contribute to a reputable landlord insurance underwriting agency, we want to hear from you! Join our dynamic team and make a difference in the lives of our policyholders.
Why is this role unique?You will join a business in growth mode with ambitious plans to develop it's team internally. You get the perfect balance of work life balance and career development.
