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Call Centre - Maintenance Services (Inbound)

PersolkellyPerth, Australia

10 days ago

Job description

Nationally renowned Facility Management Organization in Burswood are seeking a customer focused Service Centre Agent to join their vibrant team

Maintenance Service Centre Consutant

PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional, ICT, Government, STEM, Management and Executive talent.

Our client, a Nationally renowned Facility Management Organization based in Burswood are seeking a customer focused, fast learning Service Centre consultant to join their team on an ongoing basis with the potential to become permanent

Working hours : Monday - Friday - Full time hours (7am - 3pm or 9am - 5pm shifts)

Pay rate : Approx. $35ph+ Super

Duration : Ongoing - potential to become permanent

Start date : ASAP (within the next week)

Parking : Paid street parking around the building or free parking approx. 8 minute walk from the office

The Role

Some of the key responsibilities include but are not limited to :

Provide high quality customer service taking calls from facility contacts to log and process maintenance work orders for completion

Liaising with internal and external stakeholders ensuring that relationships are built and maintained with friendly and efficient service

Maximo experience highly regarded but not essential

Obtaining as much accurate information as possible and entering workorders into system, allocating and scheduling trades and sub-contractors to complete the necessary works

Following each workorder through the workflow process ensuring it is completed on time and to a high standard - following up with client after works to ensure thy are satisfied with the works and service

Data entry and maintenance of spreadsheets and filing systems

Compliance checks ensuring that all files and records are up to date

Experience Required

Minimum 1 year experience in a high-volume customer service / call centre type environment

Exceptional communication skills and ability to multitask

Logistics / scheduling experience highly regarded (but not essential)

Proactive and organised with the ability to learn quickly - will be required to learn to navigate in house systems

C class driver's licence

Experience using Navision would be highly desirable but not essential

Maximo experience (preferable but not essential)

Who are we

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

So it's over to you. If you would like to join our team, please APPLY now.

To learn more about working with PERSOLKELLY, we encourage you to visit our website.

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