Customer Success Manager

Join a dynamic high-tech environment

• Development & growth opportunities
• Make a difference and help us to enable a safer world
• About the role

Fivecast provide our customers with a range of AI-enabled threat intelligence capabilities. We are seeking an experienced SaaS Customer Success professional to join our team. In this key role, you will draw on your industry knowledge to build and maintain strong post-sale relationships with our customers to ensure we are addressing their needs and providing ongoing support. You will be responsible for ensuring customers actively utilise our products and encouraging them to renew or expand their subscriptions.

Client Relationship Management :

Customer Success :

Reporting & Operational Excellence :

Strong analytical skills with the ability to interpret data and trends.

Desirable Criteria :

Fivecast is a world-leading provider of cutting-edge digital intelligence solutions. We enable the world's most important public and private organizations to explore masses of data and uncover actionable insights, critical to protecting global communities.

As a growing tech company with over 150 people globally, all team members are provided with the opportunity to directly contribute to our success, participate in the development of new and emerging technologies and grow their career in a challenging and dynamic high-tech environment. We are headquartered in Adelaide, Australia with teams in Canberra, Virginia USA, and London UK.