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CUSTOMER SERVICE AND ADMINISTRATION MANAGER

UniLodgeSydney, NSW, AU

30+ days ago

Job description

26th June, 2025

Located at Western Sydney University - Nirimba Campus!
Drive an outstanding resident experience and contribute to our great culture
Permanent Full Time, 38 hours across a Monday to Friday roster

What role will you play

As the Customer Service and Administration Manager, you will be responsible for leading the front-line team in the efficient and effective operations of reception. You will be equipped to handle a fast-paced environment, keen to hear others’ views and will be comfortable taking accountability for your decisions. Whilst providing an exceptional experience is your forte, you will have a natural ability to resolve problems and adjust plans as you go. More specifically you will :

Assist residents with enquiries related to their residency, studies, general needs, and overall wellbeing.

Aim to build a high performing team aiding with recruitment, and the delivery of relevant training and development opportunities to ensure that team members can reach their true potential.

Ensure that all direct reports receive timely feedback on their performance in a professional and encouraging manner

Ensure accurate accounting of all resident related accounts for rental and sundries.

Complete the check in and out process for our residents at the beginning and end of their tenancy.

Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc

What we’re looking for

Similar work experience within student accommodation or hospitality industry

Desire to work in a fast-paced, team-oriented environment

Ability to manage a diverse range of tasks independently and reliably

Strong communication skills, both written and verbal

Ability to think creatively and independently solve problems, and escalate where required

Resolve questions, queries and issues raised by team members, residents and prospective residents / visitors

Confident computer skills including ability to use various systems and Microsoft Suite

Unrestricted work rights in Australia

National Police Check (completed within last 3 months), at your own cost

Working with Children’s Check (NSW)

What we can offer you :

We can offer more than just a job—we support your growth and wellbeing. Enjoy company-covered operational licensing costs, and clear pathways for career progression. We provide ongoing development through training and courses, and prioritise your wellbeing with support for mental, emotional, financial, and physical health—including access to our EAP.

Join a diverse, inclusive, and engaging team environment with recognition programs, annual awards, and fun community initiatives. Plus, benefit from generous leave options, company-funded flu vaccinations, referral bonuses of up to $1,000 AU, and exclusive staff rates at Essence Hotels and Apartments.

Are you ready to embark on a rewarding career?

If you think this role is the right fit for you, we would love to hear from you. We review applications as we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.

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Customer Service Administration • Sydney, NSW, AU