Home Lending Specialist

Looking for a role to engage with members and prospective members to provide outstanding lending and banking outcomes, through achieving personal goals and contributing to team achievements?

In this role you will also provide support to the Team Manager Lending and take a lead role in coaching and developing the team.

This role also demonstrates commitment to ensuring loan submission quality is high with an emphasis on first time right and a commitment to member retention by delivering an exceptional service to all our new and existing members.

Key responsibilities include :

• Provide engaging and professional customer service to RACQ members and prospective members by presenting relevant solutions in line with RACQ policy and procedures.
• Exceed member expectations and required benchmarks to position RACQ as a business that puts its members first in line with the RACQ values.
• Learn and retain a comprehensive knowledge of RACQ lending products, services, systems, and procedures via in-house training and coaching to ensure the provision of accurate and up to date information to our members.
• Comply with all relevant government legislation, whilst adhering to organisational guidelines, policies, and procedures. This is measured via the completion of assessments and achievement of required benchmarks, through a quality assurance process.

About you :

• Proven experience in a personal / consumer lending financial services environment with a demonstrated strong ability to solve problems, perform numerical calculations and interpret data in different situations
• High level of interpersonal skills is required to ensure effective communication when interacting with both customers and staff.
• Ability to influence / negotiate situations to ensure effective outcomes.
• Ability to use initiative to identify solutions for customers within the required RACQ policies, guidelines, and processes.
• Ability to maintain attention to detail with accurate data entry skills, while working in a fast-paced environment.
• Highly self-motivated, resilient, and reliable with a positive attitude towards achieving personal and team goals.

Why join RACQ?

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you'll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We've invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We'll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

What we offer you :

Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include :

• Financial benefits and discounts on a range of banking, assistance and insurance products
• Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
• A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural / religious reasons, personal leave for wellbeing, gender affirmation leave.
• Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga, mindfulness and free and confidential Employee Assistance Program (EAP).
• Invest in your development with in-house development programs and access to 80,000+ online courses.

Ready to apply? You've got this.

RACQ is a 'Circle Back Initiative' employer - we commit to respond to every applicant.

LI-HYBRID

• Work Locations

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113