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Part-Time Freight Customer Service Team Member

Part-Time Freight Customer Service Team Member

Pack & Send SumnerAustralia
3 days ago
Job description

We are seeking a dedicated and experienced

  • Customer Service Team Member
  • to join our freight and logistics team on a
  • part-time basis
  • About the Role

You will be the first point of contact for our customers, providing friendly, solution-focused support for freight and logistics enquiries. This role is ideal for someone who thrives in a fast-paced environment and values exceptional service.

  • Key Responsibilities
  • Provide accurate freight quotes, tracking updates, and service information
  • Coordinate bookings and manage freight dispatch and collections
  • Liaise with carriers and internal teams to ensure smooth delivery processes
  • Maintain customer records and support day-to-day operations
  • What We're Looking For
  • Minimum 3 years' experience in a customer service role
  • Excellent communication and interpersonal skills
  • Strong attention to detail and problem-solving abilities
  • Tech-savvy and able to quickly learn new systems
  • Reliable, proactive, and able to work independently
  • What We Offer
  • Supportive team environment
  • Flexible part-time hours
  • On-the-job training

    • If you're passionate about providing top-tier customer service and have experience in a fast-moving environment, we'd love to hear from you.

  • Job Type
  • Part-time

    • Pay : $25.65 - $30.00 per hour

    Expected hours : 20 - 30 per week

    Work Authorisation :

  • Australia (required)

    • Work Location : In person

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    Part-Time Freight Customer Service Team Member • Australia