Manager, Customer Development APAC
- Manager, Customer Development APAC
Reporting to the Director, Customer Development APAC, the
Manager, Customer Development APACis responsible for driving the shopper & category development strategy and strengthening the overall enterprise capability across both Online + offline Players in order to accelerate delivery of the APAC Sales & In-Market Execution agenda.This position partners closely with the regional and local business teams to co-create and implement best-in-class Category development, Ecommerce Analytics and other go-to-market capability across all Online + offline customers to deliver strong Top & Bottom line results.
KEY ACCOUNTABILITIESAPAC Category Strategy : Lead and Drive Category Strategy for Key Customers across Sectors for APACLead & partner with APAC key markets to co-create Category Strategy for all 4 sectors; FMC, FC, BCC, AC Partner with Global Projects on Category Strategy to learn and implement best in class practices
Online Agenda :Partner with APAC markets for eCom advanced analytics solutionexecution across Top Customers in APAC to Drive Top & Bottom line growth.
Conceptualize & Partner with Prototype market to create APAC Relevant Solution (Analytics Lite for Smaller Customers / markets)
Partner with all APAC Markets on Monthly Action plan [ Business KPIs + CRISP] for Strategically Important Channel - Ecommerce via Ecom Monthly Dashboard and Action Plan
Customer DevelopmentLead Top Customer Regional Partnership to influence Category & Shopper activation plan for APAC markets.
Capability Building InitiativesPartner with local markets (basis needs) and rollout tailor made capability build initiatives :
Influence results by providing strategic direction to local market sales teams through personal involvement in design, creation and implementation of channel / category and customer programs and policies.Access, analyze, interpret, and draw accurate conclusions from sales, customer and shopper insights dataLead change management efforts to facilitate any new process and / or tool implementationPartner with other In Market Execution team members to drive sales productivity via technology and data management that delivers actionable insights and aligns with needs from selling processesKEY QUALIFICATIONSBachelors degree or equivalent work experience in related field; Advanced degree preferred8-10years relevant business experience with demonstrated "people & project" success. Relevant experiences likely include accountabilities across selling / trade, negotiation, category management, customer strategy, managing trade investment, merchandising, shopper marketing, eCommerce, and brand strategy.Strong business / financial acumen.Must Have - Prior Experience of Handling Ecom Platforms / Engagement._Experience leading and influencing stakeholders at all levels in order to deliver 'win-win' outcomes.Track record delivering complex projects and working effectively across stakeholders with diverse backgrounds to drive sustained change; Preferred - regional experience and / or experience working in multiple countriesConsistent track record of delivering results through influence; ability to work in ambiguous situations and across business in different points in the 'journey' to excellence.Ability to connect people and create networks, dot connector, 'trusted partner'Ability to balance effectively between 'strategy' and 'execution' in order to deliver expected resultsGlobal VISA and Relocation SpecificationsPrimary LocationMalaysia - Petaling JayaAdditional LocationsChina-Shanghai, Hong Kong, North Sydney Office, Thailand-Bangkok, Vietnam - Ho Chi MinhWorker TypeEmployeeWorker Sub-TypeRegularTime TypeFull time