IT Support Officer / Helpdesk Officer

Our client is currently seeking to engage an IT Support Officer to support their Learning Management systems. In this role, you will be the crucial point of contact for end-users, providing effective and timely responses to incidents and service requests. Your responsibilities will encompass technical support, administrative tasks, and customer service, ensuring smooth operations of our clients' systems.

Key Responsibilities :

Technical :

• Provide advice to resolve simple technical and non-technical issues.
• Offer administrative support as required.
• Understand and address new or complex issues within the technical support team.
• Conduct knowledge transfer and training related to service management activities.
• Prepare procedural and governance documentation to support business as usual capability.
• Assist in the development of materials to support knowledge transfer under guidance.
• Evaluate software changes, considering benefits, risks, and total cost of ownership.

Customer Service :

To be successful in this role, you will have :

Desirable Criteria :

Security Clearance :

Ability to obtain baseline clearance. Existing baseline clearance preferred.

If you are a proactive and customer-focused individual with a passion for supporting learning technologies in a government environment, we invite you to apply.

To be considered for the role, click the 'apply' button or for more information about this and other opportunities please contact Rashmi Kapse on +61 (0)2 6151 9206 or email : [email protected] and quote the 269064 job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds, and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.

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