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Service Design & Enablement Lead – Group Customer Operations

Westpac GroupSydney, NSW, AU

5 days ago

Job description

Create your best future and join Group Customer Operations as a Banker Experience Lead .

Role level 5

What’s the role?

You’ll be the champion of our bankers’ experience—making sure their day-to-day feels smooth, smart, and supported. Based in Sydney, you’ll lead the charge in simplifying how things work, rolling out new tech, and designing better ways of working. You’ll be part of a fast-moving team that’s transforming the bank from the inside out. Full-time, full-impact, and full of opportunities to shape the future of banking.

What do I need?

You’ve got a knack for turning complex processes into simple, human-friendly experiences.

You know how to lead change and bring people along for the ride.

You’re comfortable working with senior leaders and cross-functional teams.

You’ve played with Agile, Design Thinking, or Lean—and you love making things better.

You’re curious about tech and excited to help bankers adopt new tools that make their jobs easier.

Why join us?

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that :

Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!

Flexible work arrangements to help you achieve a greater work / life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.

Tailored learning and development opportunities to help your grow your career within the bank.

Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and / or needing Accessibility Requirements" page on our website.

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Customer Service Lead • Sydney, NSW, AU