Digital Producer

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About The Role

Working within the Product and Digital Marketing team, you will use your skills to enhance our digital capability and improve customer experience. You will be responsible for managing the websites for our BOQ Business Banking brands including BOQ Specialist, BOQ Finance and BOQ Business working closely with key stakeholders across marketing, digital and product as well as our agency partners.

About The Role

Working within the Product and Digital Marketing team, you will use your skills to enhance our digital capability and improve customer experience. You will be responsible for managing the websites for our BOQ Business Banking brands including BOQ Specialist, BOQ Finance and BOQ Business working closely with key stakeholders across marketing, digital and product as well as our agency partners.

This diverse and dynamic role is integral for championing our Adobe Experience Manager (AEM) website upgrade to Cloud for our business brands as well as on-going maintenance and capability uplift. You'll also focus on driving website optimisation activities as well as content updates.

Key responsibilities :

Website management and uplift : support content updates, including BAU and campaign updates. You'll also heavily support the rebuild of BOQ Specialist and BOQ Finance websites to Cloud. Following the website upgrade, you'll manage website enhancements and defect fixes working with the broader BOQ Group Digital teams and our agency partners.Website optimisation : support website optimisation activities focused on improving customer experience and conversions.SEO & performance tracking : work closely with our Performance Marketing Team focused on implementing SEO recommendations and well as ensuring all our key conversion metrics are being tracked.Analytics & reporting : provide relevant insights on digital performance, applying data to drive continuous optimisation and enhance customer experience.Training & documentation : manage new user setup, provide training, share best practices, and maintain up-to-date documentation (requirements, testing, technical).SEO & Performance Tracking : Implement technical SEO best practices, optimise for conversions, and ensure tracking tags are correctly applied for reporting.User Experience & Testing : Conduct A / B testing, content testing, and lead user acceptance testing for monthly website enhancements and defect fixes in AEM.Stakeholder collaboration : work with agencies and group digital teams to apply data-driven insights, engage stakeholders, and communicate results effectively.

About You

As a Digital Producer, you're passionate about digital marketing, A strategic and analytical thinker, you're an expert in Adobe Experience Manager and website optimisation tools.

With 3+ years in a similar role in banking or a customer-centric environment, you excel in UX, ensuring seamless digital experiences. You thrive both independently and collaboratively, managing priorities with ease. While banking experience isn't essential what matters is your digital expertise and strategic mindset.

Key skills & experience :

Prior experience with the Adobe suite (including Adobe Experience Manger, Adobe Target and Launch).Understanding of UX, IA, digital best practices and detailed understanding of online technology.Knowledge of website analytics tools such as Adobe Analytics, Amplitude and Google Analytics.Appropriate tertiary qualifications.Experience in working with multiple stakeholders (internal and external) and ability to build strong relationships whilst balancing business priorities.Ability to manage multiple projects effectively and accurately.Organised and detail oriented, with excellent written and verbal communication skills.Attention to detail and focus on quality.Self-driven in keeping up to date in technical and industry knowledge.

If you're an AEM guru who thrives in a collaborative and results-driven environment, we'd love to hear from you!

About Us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group's inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our Perks

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth. Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team :

Flexible working arrangement - Balance your work and personal life with ease.Discounted financial products - Enjoy exclusive rates on our financial services across the Group.Salary sacrificing options - Maximise your take-home pay with our salary packaging options.Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.Purchase additional annual leave - Need more time off? You can buy extra leave days.Discounted private health insurance plan - Take care of your health with our special rates.Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your familyAccess to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.Pride in Diversity membership : We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!

How To Apply

To apply for this role at #boqgroup, follow the links or apply via our Careers Page.

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to : identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications. Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionWriting / Editing, Marketing, and Information TechnologyIndustriesBanking, IT Services and IT Consulting, and Computer Networking ProductsReferrals increase your chances of interviewing at BOQ Group by 2x

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