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Service Delivery Manager - Sunshine Coast

Service Delivery Manager - Sunshine Coast

Endeavour FoundationBokarina, Australia
30+ days ago
Job description

Endeavour Foundation is one of Australias largest employers of people living with disability. Our people live and breathe our purpose every day with flexible working great perks and work / life balance. We are dedicated to creating an inclusive culture where our employees can grow learn and do their best work. Our purpose is simple make possibility a reality.

Make an Impact!

We have an exciting opportunity for an experienced Service Delivery Manager to lead a portfolio of Home services in the Sunshine Coast region. You will guide your teams in assisting clients according to their NDIS plans and goals with our services operating 24 hours a day 7 days per week. This key role involves not only overseeing operations but also guiding and motivating a dedicated team. This is a Fixed Term Full Time opportunity with the possiblity of ongoing permanent employment offering a chance to make a lasting impact on our community and foster growth within your team.

Your strong leadership will create and maintain a personcentred team environment where your team will identify and solve problems to ensure that the people we are supporting are living their best lives and fulfilling their personal and other goals.

Other duties will include :

  • Maintaining knowledge of Endeavour Foundations full suite of service offerings and implement strategies to identify and maximise opportunities to increase revenue and profitability.
  • Leading guiding and supporting direct reportsin the resolution of escalations and concerns from families / carers / advocates.
  • Developing and retaining a qualified workforce within the Portfolio to ensure teams are committed to personcentric supports social inclusion and establishing a professional relationship with individuals.
  • Building the portfolio as a centre of excellence in the provision of disability accommodation services.
  • Encouraging innovative and integrated approaches to improving the quality of service and streamlining work processes.

What you will bring to the role

  • Minimum qualification of a bachelors degree in human services or related field.
  • Demonstrated knowledge and understanding of theNational Standards Disability ServicesandQuality & Safeguarding Framework funding and organisational structure.
  • Minimum 2 years proven experience successfully managing a diverse team.
  • Demonstrated experience in coaching individuals to provide person centred supports including to people with complex requirements to achieve set outcomes and desired behaviours within the workplace.
  • Experience with successfully managing sitebased services within a related industry such as the Disability Sector.
  • Outstanding phone manner and ability to be contactable in emergency / crisis situations within standard business operating hours.
  • A current drivers licence and a reliable vehicle with comprehensive insurance as local travel will be required.

    • Benefits and perks

  • Salary Packaging Benefits package up to $15900 of your annual salary tax free. Less tax more take home pay for you!
  • In addition to your taxfree benefit you can also use up to $2650 of your pretax income to pay for entertainment expenses (meals holiday accommodation etc).
  • An Employee Assistance Program a free and confidential counselling service available to all staff and their family members.
  • Discounted family gym memberships through Fitness Passport.
  • Discounts on Corporate Private Health Insurance Plans white goods and appliances.
  • Paid Parental Leave.
  • Free flu vaccinations.
  • CompetitiveRemuneration.

    • Intrigued Wed love to hear from you. Please click apply to submit your application and join #TeamPossible today!

    Endeavour Foundation encourages applications from people of all ages nationalities abilities and cultures. This includes Aboriginal and Torres Strait Islander peoples CALD (Culturally and Linguistically Diverse) the LGBTQI community and people with disability. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicants needs.

    Position Description

    Required Experience :

    Manager

    Key Skills

    IT Experience,Data Center Experience,Problem Management,Network Management,Management Experience,Solaris,Customer Support,ServiceNow,IT Service Management,ITIL,Project Management,Operating Systems

    Employment Type : Contract

    Experience : years

    Vacancy : 1

    Yearly Salary Salary : 105000 - 110000

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    Service Manager • Bokarina, Australia