Vessel Operations Coordinator

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Join Wilhelmsen Port Services (Australia) Pty Ltd

Exciting Opportunity : Vessel Operations Coordinator

We’re on the lookout for a reliable and proactive individual to join our Vessel Operations team based in Bibra Lake – is that you?

Brave enough to step into the unknown and everchanging world of Ship Agency (Shipping)? Curious to try a new role in the Maritime Industry? Willing to go the extra mile for a winning outcome? Prepared to take ownership and accountability for yourself and the team to deliver the best outcome? Ready to foster new working relationships to sustain our diverse and inclusive working environment?

We are looking for a motivated and reliable individual to join our dynamic team. This role offers a unique opportunity to work in a fast-paced and diverse environment, managing vessel support operations while engaging with stakeholders from diverse cultural and demographic backgrounds. The position is primarily office-based, involving the management of a high volume of emails. Strong computer skills, exceptional understanding and application of email etiquette, and excellent customer services are essential. Additionally, the role requires travel outside the office, such as but not limited to boarding vessels.

Responsibilities of a Vessel Operations Coordinator

Our team looks after Owners matters for vessels calling Port Hedland, Fremantle, Kwinana, Bunbury, Albany and Esperance.

Vessel Operations Coordination & Planning : Coordinating vessel services, from crew changes, medicals, procurement and attendance planning. This includes, but is not limited to :

• Coordinating flights, transport, accommodation and offshore transfers for maritime personnel
• Coordinating logistics for international freight to and from vessels
• Owners Protective Agency
• Quote on services rendered and consolidate all expenses on completion of jobs for invoicing by lodging jobs in our platform WASP.

No two days are ever the same and you will be challenged regularly. You will plan, deliver, and / or supervise logistics services and take responsibility for the safety of the personnel and vessel.

In this role clear communication is imperative, along with the ability to think on your feet and adapt to regularly changing schedules. You will be liaising with Government Authorities, working closely with vendors, representing our customer's interests, assisting crew, and dealing with industry bodies.

Email and Systems Administration : Efficiently handling high volume emails. Simultaneously working over several computer systems primarily SEDNA, Excel, Teams, WASP, ICS, MARS. Perform administrative tasks within an open office environment.

Teamwork : Collaborate within a supportive environment.

Navigating Multicultural & Demographic Interactions : Interact with international crews and stakeholders, requiring strong cross-cultural & demographic communication skills.

Information Handling & Incident Reporting : Manage confidential and sensitive data with utmost professionalism and integrity. Promptly opening clear communication channels to rectify issues.

Vessel Boarding : Board vessels to assist with operations and ensure smooth communication.

Rotating Roster : Work on a rotating shift pattern to accommodate operational requirements, offering variety and some flexibility. Work from home shift on rotation is available (after completion of training). In this role it is crucial to be driven and proactive.

Shipping is a 24 / 7 business, out of hours and weekend work will be required, and compensated by RDO’s.

Who You Are :

We are looking for a highly motivated, self-driven individual who thrives in a dynamic environment. You are computer literate and possess excellent technical skills, allowing you to easily navigate and adapt to various software tools. You take pride in your ability to work independently, manage your time effectively, and maintain a high level of organisation even under pressure.

Your proactive nature and ability to take initiative are key strengths. You don't wait for instructions; instead, you identify opportunities to improve processes and solve problems, adopting a positive approach to change is vital. When feedback is provided, you take it constructively, using it as an opportunity to grow and further refine your skills.

Desirable Characteristics :

Please let us know in your cover letter five (5) traits you possess that could aid you in the Vessel Operations Coordinator role.

What We Offer :

About Wilhelmsen :

Established in Norway in 1861, Wilhelmsen is a global maritime leader providing essential products, services, qualified crews, and technical management across 60+ countries. We are committed to driving industry innovation through renewable energies, zero-emission shipping, drone deliveries, digitalization, and fostering diverse, inclusive workplaces.

At Wilhelmsen Port Services, we embody five DNA Hallmarks that define our organizational ethos. We expect each of our employees to exemplify these values :

Applying

Sounds interesting? Do you see yourself in this role? Don't miss this opportunity apply now!

Work location : Bibra Lake, Western Australia

Application deadline : Friday, 11th July 2025

Contact details : GBS HR Oceania ( g bs-oce-hr@wilhelmsen.com )

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