Ticketing And Operations Services Assistant

Job DescriptionTicketing and Operations Services AssistantReference number : 10684Closing date : 11 : 00pm, Friday 27 June 2025Temporary Part-time position until January 2026Salary commencing at $35.41 per hour plus 11.5% superannuation (dependant on skills and experience)Band 3The OpportunityMoonee Valley Council is seeking an individual to provide friendly, focussed and flexible customer service to patrons, hirers and users of the Clocktower Centre as part of the ticketing and front of house teams.With demonstrated ticketing experience you will operate ticketing services for all Arts and Culture facilities and selected Council events as required and be responsible for the smooth operation of the Clocktower Centre's ticketing systems and will be expected to make day to day decisions regarding these operations.ResponsibilitiesTo contribute to a positive professional culture within the Box Office and wider Operations team of the Clocktower Centre.To competently operate the Enta / Vivaticket Ticketing System in all aspects of ticket sales, exchanges and reservations.Maintain excellent communication with the Finance Department and provide information as requested.To provide outstanding in-person customer service as a Box Office / Ticketing representative during evening and weekend events at the Clocktower Centre.Key RequirementsDemonstrated experience in a live theatre Box Office and with a computerised ticketing system.Experience with Excel or similar and data extraction (data lists) and / or event buildsDemonstrated ability to provide friendly, focussed and flexible customer service.Demonstrated experience in a customer service role, preferably in the performing arts, events or hospitality industries.Availability to work rostered shifts that can occur Monday to Sunday, between 7.00am and 10.00pm (approx.

This role is rostered for mixture of daytime and evening hours dependent on organisational requirements.

Flexible availability will be very well regardedApplicant to outline their availability / commitmentsNext StepsApplications must be submitted through our online system and should be in line with the Moonee Valley City Council Application Guide .

Applications that do not meet these requirements may not be considered.Please ensure that your responses to the Key Selection Criteria (KSC) are provided in a separate document.For further information, please view the Position Description and or contact William Huang, Ticketing Services Supervisor on (03) 9243 8734 or

• to seek further insights to the role.In line with Council Policy, Council positions require you to be vaccinated against COVID-19.

If you are successful in our recruitment and selection process, you will be required to provide evidence of your vaccination status.About UsMoonee Valley is a great place to live, work and visit.

We are a local government within the north-west metropolitan area of Melbourne, providing a range of services to some 130,000 residents and over 10,000 businesses.Our 1,200 employees bring their differing backgrounds, experiences and unique perspectives to our collaborative environment, and are supported to share ideas, initiatives and talent, making a positive impact on our community for now and in the future.Some of the great benefits of working at Moonee Valley City Council are flexible working conditions, learning and development opportunities, supportive leadership and various staff benefits.Our Council offices are located in the heart of our vibrant, diverse community with great food, cafes and green spaces nearby.

We have excellent public transport at our doorstep as well as cycling access for our employees.At Moonee Valley City Council, we pride ourselves on having job opportunities which make a real difference in the community and having a workplace which values everyone's unique skills and attributes.Our Culture of InclusionIf you are interested in the role but feel you may not meet the full range of selection criteria, we encourage you to contact us to discuss your experience and application for this position.We don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our services and our community.

With a focus on inclusion, accessibility and flexibility, we'll support you at every stage of your career.

We recognise the importance of balance and embrace work agility, understanding that this means different things to each and every one of our employees.Moonee Valley City Council is proud to be an Equal Opportunity and Child Safe employer and we value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and / or queer (LGBTIQA+) and people with disability.

If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email

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