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Customer Support Specialist

TEKsystemsSydney, New South Wales, Australia

21 days ago

Job description

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The Organisation

With over 20 years of experience, we've helped businesses across a wide range of industries streamline their operations and enhance security through cutting-edge technology and data-driven insights.

Job Summary

78,000 including superannuation
Office-based role in Macquarie Park
5 days required in the office

The Organisation

With over 20 years of experience, we've helped businesses across a wide range of industries streamline their operations and enhance security through cutting-edge technology and data-driven insights.

Located in Macquarie Park office, our client has a supportive, collaborative team culture where your contributions are recognised, and your development is prioritised.

The Opportunity

As a Customer Service Consultant, you'll play a critical role in delivering exceptional support to their customers. From troubleshooting issues to offering product guidance, your goal is to ensure every interaction reflecting commitment to quality and care.

Key Responsibilities Include

Responding to customer inquiries via phone, email, and live chat.

Understanding and resolving technical and service-related issues.

Delivering accurate, friendly, and solutions-focused support.

Collaborating with internal teams to improve customer outcomes.

Maintaining a high standard of professionalism and empathy in all interactions.

Required Skills

Experience in a customer-facing role; contact centre background a plus.

Excellent communication and interpersonal skills.

Strong problem-solving ability and attention to detail.

Comfortable using multiple systems and CRM platforms.

Reliable, proactive, and passionate about helping others.

Ability to work a rotating roster, including evening and after-hours shifts.

Benefits

Professional development and training opportunities.

Inclusive, people-first culture where your ideas are welcomed.

Convenient Macquarie Park location, near public transport and shops.

Competitive salary with recognition for performance.

Opportunity to make a real impact in a well-established tech company.

How To Apply

If you're ready to take on this exciting opportunity and join the team, please apply here or, alternatively, you can email Mia Kovacevich from our Sydney office at mia.kovacevich@teksystems.com quoting Job Reference 544260 to register your interest.

Seniority level

Not Applicable

Employment type

Contract

Job function

Other

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Customer Support Specialist • Sydney, New South Wales, Australia