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Customer Officers / Case Manager

MomentaPerth, Western Australia, Australia

25 days ago

Job description

Momenta Perth, Western Australia, Australia

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Momenta Perth, Western Australia, Australia

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Head of Talent Acquisition at Momenta Operations - Australia

We are looking to connect with experienced Customer Service professionals who are interested in being part of a high-performing, customer-focused, and passionate culture to build relationships and assist our clients’ customers.

If you are looking to get into the Banking industry with excellent career growth and opportunities, this could be the role for you.

About the role :

The roles are starting on a 12-month contract with a view to permanent within the contract period. They involve working within a fast-paced environment and managing complex inbound and outbound calls.

As a Hardship Officer, you will ensure that you work with customers to reduce account arrears and try to ensure credit losses are minimised by providing professional, solution-driven collection activities while building and maintaining positive relationships with customers.

Location : Full-time in the office (Perth CBD) for the 8-week training period, and then will move to a Hybrid model.
Rate : $43.71 p / h incl. Super
Work Pattern : Full-time role - Monday to Friday - Working on a roster between 7 am-5 pm hours with up to two shifts per week, 11 am-7 pm (once fully trained).
Start Dates : Multiple start dates available from May 2025
Duration : 12-month contract - View to go permanent at any time within the 12 months.

Duties :

High-volume hardship calls, assisting the bank's customers who are going through financial distress.

Engage with customers proactively and empathetically through outbound and inbound calls.

Negotiate and agree on repayment arrangement plans with clients or their representatives.

Skills & Experience required :

A background in Collections, Complaints, Hardship, or dealing with vulnerable people will be highly desirable.

Proven ability to understand and empathise with customers, ensuring their concerns are addressed with sensitivity and care.

Experience with dealing with stressful or challenging situations.

Highly organised with the ability to work as a team player.

Dedicated and reliable.

Exceptional communication and listening skills.

To hear more about these roles, please send your resume to resume@momentaresourcing.com.au or register online at - momentagroup.com

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

Banking and Financial Services

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Case Manager • Perth, Western Australia, Australia