Rental Operations Agent - Northern Suburbs

About SIXT Australia

SIXT has arrived in Australia. Be part of this exciting new premium brand in Australia.

Our vision is to be the best car rental company in Australia, by offering our customers the best service, the best rates and the best experience. SIXT is 100% owned by the NRMA, so our customers can take comfort in knowing they are dealing with one of Australia’s most trusted and reliable brands. We go above and beyond for our customers.

Our friendly, professional team takes the time to understand your rental needs. Whether you're after an economical compact car, 4WD, family sedan, luxury car, bus, van or truck, thousands of people across Australia trust us every day to help people and cargo on their way.

What is this role all about?

As a Customer Experience Agent with SIXT Australia, you’ll play a pivotal role in making people and their things easily mobile through the delivery of premium customer service.

Your responsibilities will be :

• Providing an exciting and premium customer experience, exceeding customer expectations every time.
• Opening and closing rental agreements seamlessly and accurately.
• Answer any customer enquiries, face-to-face, over the phone or by email
• Pick-up and delivery of vehicles, when required
• General administrative tasks
• Regular cleaning of vehicles to a premium standard
• Ensuring all aspects of SIXT’s quality controls are delivered and maintained, including presentation of the counters, paperwork and fleet.
• Selling additional, over the counter, rental products
• Other administrative and operational tasks and being part of team to ensure a high level of presentation of the Branch.
• Ensuring all aspects of SIXT quality controls are delivered, including presentation of counters, paperwork and fleet.

What do we need from you?

To be successful in this position, our new team member will be able to demonstrate the following :

What’s in it for me?

We want you to love what you do – and where you do it. This position is a great place to embark on your career in the Vehicle Hire Industry. We want you for the long term to be part of an exciting business and industry.

We are proudly diverse and are committed to fostering an inclusive culture where all people are valued, respected and able to contribute their talents to drive organisational performance. We encourage applications from all diverse backgrounds including Aboriginal and Torres Strait Islander peoples and LGBTQI+ community.

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