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Customer Service Officer - Children'S Programs
Ymca VictoriaMelbourne, Australia3 days ago
Job descriptionAbout the role Providing ELC Centre / OSHC specific information to families / customers enquiries Assisting with the running of associated administration tasks and processes of the fortnightly direct debit functions and processes Professionally managing and recording all interactions via the Qikkids tracking system Making calls relating to outstanding debt; attempt to collect outstanding payments, manage payment plans and suspend accounts where required Completing transactional tasks and data entry with speed and accuracy Working in a complex, high-volume work environment About you Enjoy working in a structured, targeted environment to challenging KPIs Have a passion for people and developing capabilities Be friendly and genuinely enjoy communicating with and assisting our customers Be self-driven and highly motivated with a strong attention to detail Have some prior experience in account payment and debt management Be highly organised with a passion for customer service Knowledge and experience Ability to quickly learn and navigate POS and CRM systems Customer Service background preferred Be proficient in Microsoft Suite and confident IT skills Experience using a Child Care Management Software - Qikkids / QK Enrol / My Family Lounge (desirable) Experience working within the Child Care industry in an administration / accounts position (desirable) Benefits Flexible working arrangements Opportunities for career development and growth Free access to gyms, recreation, and aquatics centres across the state Free access to the Virtual Y - online health and wellness How to Apply
Great staff benefits like free access to gyms!
- Hybrid WFH and one day from our Box Hill state office
- Full Time; $28 per hour + super
At the Y our vision is simple - Amplify Your Voice. Shape Our Community. Challenge Our World.
This role is part of a small team that manages family accounts for all YMCA Early Learning Care, Before & After School Care and School Holiday Program customers. You will be the first point of contact (written and verbal) for our customers, providing exceptional customer service and support to the business.
Your role will involve :
This is a full time role and the hourly rate is $28. Flexible working arrangements working both from home and one day in our Box Hill state office.
As a motivated Customer Service Officer you will :
At the YMCA, we value our people. Working for us means you'll enjoy great work / life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as :
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Customer Service Officer • Melbourne, Australia
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