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Assistant Front Office Manager

The Lodge WadjemupPerth, WA, Australia

7 days ago

Job description

About Us

Nestled on the stunning shores of Rottnest Island, The Lodge Wadjemup is a new premium resort destination, dedicated to delivering exceptional guest experiences in a uniquely beautiful and culturally significant setting. As we grow, we’re seeking an experienced and energetic Assistant Front Office Manager to help lead our front office team and ensure seamless day-to-day operations.

About the Role

Reporting directly to the Front Office Manager, you will play a key leadership role in overseeing front desk operations, ensuring the highest standard of service, supporting the team, and helping to create memorable guest experiences from arrival to departure.

A Unique Island Lifestyle : Island Living for the Right Candidate

This is a Live On position with a private bedroom allocated for a very low weekly rent that includes all outgoings. Forget about parking fees, fuel costs, or long commutes – it’s just a short walk to work. Watch your cost-of-living plummet as you embrace the unique lifestyle Rottnest offers.

Your Key Responsibilities

Guest Experience & Front Desk Operations

Lead by example in delivering warm, professional service.
Supervise check-in / check-out, reservations, and VIP guest arrivals.
Maintain a visible presence at reception and ensure team readiness.
Handle guest feedback with professionalism and care.

Mews PMS & Reservations Management

Oversee Mews system usage, booking accuracy, invoicing, and reporting.

Support team training in MEWS and troubleshoot as needed.

Monitor occupancy and assist in yield and revenue management.

Assist with recruitment, training, rosters, and performance reviews.

Provide mentoring and day-to-day guidance to front office staff.

Conduct regular team briefings and ensure strong shift communication.

Operational & Admin Support

Assist in daily reporting, guest feedback tracking, and SOP compliance.

Collaborate closely with Housekeeping, Maintenance, and F&B teams.

Monitor supplies and uphold confidentiality and data security standards.

Crisis Management & Duty Shifts

Be available for after-hours support and act as Duty Manager when required.

Respond to emergencies in line with resort safety procedures.

What We’re Looking For

Previous experience in a supervisory front office or guest services role.

Strong leadership and guest engagement skills.

Proficiency with Mews or similar PMS.

A calm, confident approach to problem-solving and conflict resolution.

A genuine passion for hospitality and creating outstanding guest experiences.

Essential and Preferred Qualifications

Valid working rights in Australia (essential)

Current First Aid Certificate (preferred)

RSA or Approved Manager certification (essential)

National Police Clearance (essential)

If you have the experience and expertise we're looking for and want to be part of a team that truly loves what they do, we encourage you to apply now.

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Your application will include the following questions : Do you have experience in a similar role? Do you have a Responsible Service of Alcohol (RSA)? Do you have a WA Approved Manager's Certificate? Can you provide a National Police Clearance? I agree to the terms and conditions

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Front Office Manager • Perth, WA, Australia