Primary Purpose
The primary purpose of this role is to manage all building repairs on site to ensure a satisfactory outcome for our client, while maintaining the highest safety, quality, and environmental standards in accordance with company management systems, policies, and procedures at all times.
Project Management
- Manage all aspects of repairs on site from site establishment to handover, including document management, supplier procurement, scheduling and coordinating works, client / customer correspondence, job file management, and quality and safety compliance.
- Develop and communicate programs of works to all relevant stakeholders using purpose-built software.
- Procure and coordinate all suppliers on site to ensure adherence to approved schedules and plans.
- Review, action, and approve project-related documentation and ongoing works.
- Produce progress and cost reports for management as required and maintain job file records.
- Maintain the highest safety, quality, and environmental standards, in accordance with company management systems, policies, and procedures, at all times.
- Assist customer service staff with client-related queries and be the main site contact on each project.
- Take possession of the after-hours phone on rostered days to coordinate emergency works for customers as required.
- Manage project budgets, supplier order / invoice reconciliation, and approval.
- Perform associated administration as required.
- Adhere to strict KPIs.
Safety Management
Ensure all trades are inducted on the company systems prior to issuing work orders.Carry out induction spot checks with on-site workers regularly.Conduct site audits and toolbox talks on active jobs daily.Compile Site Safety Management Plans for larger, more complex projects in accordance with BBS policy and procedures.Ensure appropriate safety equipment is available on site as required.Stakeholder Relationships
Keep customers informed regularly and respond to queries with diligence and professionalism.Maintain ongoing communication with clients regarding repair progress and respond promptly to inquiries.Liaise daily with suppliers, respond to trade inquiries, and keep repairs on track through effective planning and communication.Maintain consistent, informative, and relevant communication with all stakeholders.Work with clients, customers, and suppliers to develop and maintain professional relationships beneficial to all.Expand our supplier network by connecting with new suppliers.Promote company values, policies, and procedures.Industry Knowledge
Maintain professional and technical knowledge by attending workshops, benchmarking standards, reviewing publications, and establishing networks.Share industry knowledge to assist in training and developing less experienced employees; some interstate travel may be required.Typical Qualifications and Experience
A building-related trade background or tertiary qualification in building and construction (or related discipline) is essential.Experience in a similar role is essential.Understanding of the domestic insurance industry and procedures is advantageous.Intermediate experience with Microsoft Office; experience with workflow systems is a plus.Willingness to adapt and be flexible.Ability to lead, plan, and manage change.Passion or willingness to immerse in work.Initiative and strong organizational skills.Excellent time management, able to work under pressure and meet KPIs.Strong negotiation and decision-making skills.Customer-focused approach.Strong written and verbal communication skills.Quick learner of new IT systems.Why BBS?
Beacon Building Services offers an attractive salary and benefits, with opportunities for personal and career growth. We value our team across Australia, capable of handling projects of all sizes. If interested, please submit your application.
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