Reservations Supervisor| Full Time or Part Time

Reservations Supervisor| Full Time or Part Time

Hotel Brand : Crowne Plaza Hotels & Resorts

Location : Australia, New South Wales, Sydney

Hotel : Sydney Darling Harbour (SYDSH), 58 Bathurst Street, 2000

Step into your next opportunity with Crowne Plaza Sydney Darling Harbour , a beautifully modern hotel located in the heart of Sydney. We’re seeking a Reservations Supervisor to oversee the reservations process, ensuring every guest has a seamless booking experience from start to finish.

This role is ideal for someone with a strong understanding of hotel reservations who is ready to take the lead in managing systems, rates, and booking processes across the hotel. You’ll be the key link between our Front Office, Sales, and Revenue teams. If you're detail-oriented, tech-savvy, and passionate about hospitality, this is your chance to step into a dynamic leadership role with a global brand.

What You’ll Do :

• Supervise and lead all aspects of the hotel’s reservations function
• Manage individual and group reservations across all distribution channels
• Ensure accuracy in rates, availability, and booking details across all platforms
• Liaise with internal departments (Revenue, Sales, Front Office) to maximise occupancy and yield
• Monitor daily arrivals and reservation trends, reporting to leadership on forecast and pick-up
• Respond promptly and professionally to guest and corporate booking enquiries
• Maintain reservation procedures in line with brand standards and compliance
• Assist in rate loading, inventory management, and channel connectivity

What We’re Looking For :

What You’ll Get :

At Crowne Plaza , we believe in creating a workplace that’s inclusive, welcoming, and full of opportunity. We’re proud to be part of IHG Hotels & Resorts, one of the world’s leading hotel groups. At Crowne Plaza , we celebrate diversity and are committed to creating a workplace where everyone can thrive.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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