Junior Customer Experience Specialist (@ Aphex)

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This is a Junior Customer Experience Specialist role with Aphex based in Sydney, NSW, Australia. Aphex Role Seniority - Entry Level - suited for someone with potential, motivation, and ability to learn. No prior experience required.

More about the Junior Customer Experience Specialist role at Aphex As a Junior CX Specialist, you'll focus on the "execution side" of our work—testing new features, creating documentation, and supporting users via live chat. You'll gain a comprehensive understanding of our product from the ground up.

You'll work closely with experienced teammates who will support you, especially in areas outside your initial expertise (no construction background needed).

On a Typical Day, You Might Test new features to ensure proper functionality Update help documentation or create internal rules for features Assist users via live chat to resolve issues Investigate and document bugs, prioritizing fixes Collaborate with teammates to resolve complex product questions Over 9-12 months, you may advance into a Senior role with more ownership, leading features, conducting knowledge sessions, or developing new processes.

• Please consider applying even if you don't meet 100% of the outlined criteria ???? Key Responsibilities Query handling via online / live chat Key Strengths Why Aphex partners with Hatch : Hatch aims to democratize career discovery. When you apply, you can showcase more than just your resume.

This role is with Aphex, not Hatch. Seniority level Entry level Employment type Full-time Industries Internet Marketplace Platforms #J-18808-Ljbffr