Pacific Club Lounge Manager

Full Time

With over 40 Hotels, Resorts, and Serviced Suites worldwide, at Pan Pacific Hotels Group our guests and associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group owns and operates six hotels including Pan Pacific Perth

Bringing together the renowned hospitality of the Group and occupying a premium address on Adelaide Terrace, the hotel is home to the largest number of luxury guest rooms and suites in the heart of Perth and just a short walk to an abundance of shops and dining outlets in the city. Leaders in Perth's dining scene, the hotel's premium portfolio of fashionable signature restaurants and bars including UMA, Picaresque, and Hill Street Bar offer guests a range of exciting cuisines to choose from.

The Role

Talent Profile

The following are amongst the duties and responsibilities of the Club Lounge Manager

• Responsible for co-ordinating and greeting the daily VIP arrivals and amenities.
• Organizing daily lounge operations; seasonal promotions and planning special events.
• Welcomes and co-ordinates with the team every aspect of a guest's stay.
• Responsible for recruiting, rostering and training colleagues to ensure the very best service is delivered each and every day.
• Ensure food and beverage manuals, specials are kept up to date and relevant
• Works with the kitchen to deliver an exclusive menu for breakfast, afternoon tea and evening cocktail service for our Pacific Club guests.
• Assisting and maintaining record for stock control for Hotel including ordering & storage of food ingredients in accordance with the Food Safety
• Managing budget and ensuring services are delivered on time and within budget
• Liaises with other hotel departments to ensure all guest's needs are met an actioned quickly.
• Monitor food preparation and health and safety practices to ensure the restaurant and staff are presentable and in compliance with company standards and regulations.
• Deliver the food and beverage component of hotel conferencing and events
• Regularly review product quality and research new vendors
• Ensure compliance with sanitation and safety regulations
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Estimate future needs for goods, kitchen utensils and cleaning products
• Dealing with and resolving customer complaints and assessing feedback to continuously work on improving service
• Reports directly to the Front Office Manager

Qualifications and Experiences

Minimum AQF relevant Diploma or above, with 2 years of relevant work experience is required. In the absence of qualification, minimum 3 years of relevant work experience is required.

Skills and Personal Attributes

• Strong interpersonal and oral communication skills
• Great customer services skills
• High organization and management skills

You would be expected to perform the duties of the job in our location at 207 Adelaide Terrace, Perth WA 6000. The salary offered is from $55,000.00 annually (Plus Super) on a 38 hours of work per week.

• Benefits

As part of the Pan Pacific Perth team, you will have the opportunity to work alongside some of the most awarded and respected professionals in their respective fields in a fun, professional and supportive environment. As an employee of the Pan Pacific Perth, you will have access to

• Career growth and professional development opportunities
• Fun, supportive and professional environment
• Part of a committed and award-winning team
• Employee discounts at all Pan Pacific and PARKROYAL hotels group
• Subsidised on site city parking
• Staff meals
• Free accredited training programs
• Laundry and uniform entitlements

How to Apply