Coordinator Customer Support - Melbourne

Job Summary

This customer facing position is the primary point of contact for owners, operators and maintenance personnel requesting support for Textron Aviation aircraft. Support requests will include, but are not limited to, technical parts questions, quote, procurement, and ordering of spare parts. Works with other Textron Aviation organizations / functional areas to develop and maintain a relationship with current and prospective Customers.

Job Responsibilities :

• May be responsible for additional TAPD activities during off-shift coverage to include vendor expedites, factory expedites, and various other aspects of the business by coordinating closely with those TAPD areas upon their return.
• After hours monitoring of customer accounts for PAR status. Perform release verification per accounting flow chart.
• Help setup freight forwarder for international customers with customer account team.
• Responsible for training and guiding Sales Coordinators
• Coordinates tie-in between 1st shift and off shift coordinators to ensure AOG orders are being monitor and meeting shipping timeline.
• Review current training programs and process and work to improve and streamline process
• Provide daily activity report to the managers.
• Communicate / collaborate with the customer to identify and prioritize training needs.
• Provide quality standards training to employees.
• Identify and initiate training resulting from workmanship related issues.

Qualifications

Education and Experience :

Qualifications :

Recruiting Company : Textron Aviation